Manager, Regional Operations

Regional Operations Manager

The Opportunity

Stevens Equipment Supply, a member of Daikin Industries is seeking a professional, skilled individual for our Regional Operations Manager to join our team at our Denver, CO location. The Regional Operations Manager (ROM) manages the Branch Managers by providing coaching, training, and direction to ensure branch sales, customer service, profitability and asset management goals are met. R esponsibilities include assisting in the hiring, training, performance management including annual performance and midyear evaluations and corrective actions. Ensures all company policies, safety standards, and procedures related to employees and operations are followed. If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website at and submit your resume.

About Our Company

Stevens Equipment Supply, a member of Daikin Industries is a wholesale distributor of equipment, parts, and supplies to diverse industries including Residential and Light Commercial Heating & Air Conditioning, Hospitality and Refrigeration based in Eagan, Minnesota. We pride ourselves on “Delivering hassle-free, customer-first solutions” in the form of best-in-class equipment from top manufacturers including Daikin, Goodman/Amana, and many more. 

Why work with us?

> Benefits are effective on day one for all full-time direct hires

> Training programs are available to help guide team members and develop new skills

> Growth Opportunities - there are immense opportunities to grow your career

> You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.  

May include:

• Ensure all branches and employees follow all procedures, policies, safety standards and work instructions.
• Resolve customer issues, complaints, and transactions when necessary.
• Manage, supervise, and conduct Branch Visit Guide; follow-up and assist in resolving deficiencies.
• Assist in the planning of forecasting inventory needs, ensuring adequate product inventory is available and in good condition.
• Resolve operations issues or concerns by communicating with DOM and/or Regional Manager or corporate office where appropriate.
• Ensure account sales are monitored and accounts are being worked via CRM.
• Review branch P&L’s and provide guidance and direction to help deficient areas get back on track.
• Work with Region Manager and Territory Sales Manager’s to enable Region to achieve overall sales goals.
• Act as support line with sales.
• Work with HR Business Partner to proactively develop the branches’ staffing/talent pipelines including actively networking and participating in the Branch Manager Training program (BMT) to ensure adequate personnel are always in the branch.
• Ensure that all employees receive sufficient training for their roles and coordinate with corporate office, HR and company trainers to ensure training goals and requirements are continuously met.
• Liaise with corporate real estate and operations for branch openings, closings, relocations, and layout planning including conducting real estate building and location evaluations.
• Perform additional projects/duties to support ongoing business needs.

Nauture & Scope: 

• Ensures work is aligned with the Director’s expectations, goals, and vision. 
• Accountable for implementation of policies, processes, and procedures for short-term results
• Decisions and problem-solving are guided by policies, procedures, and business plan; receives guidance from Senior Manager/Director
• Works on difficult to moderately complex issues and projects 
• Provides guidance and training to subordinates.
• Has authority to hire, recommend pay, establish performance, and recommend for termination.
• Level of signing authority established by company policy/guidelines.

Knowledge & Skills:

• Excellent verbal and written communication skills
• Ability to multitask.
• Ability to exercise good judgment.
• Product Knowledge and understanding of HVAC industry.
• Strong leadership and management skill
• Excellent computer knowledge including AS400 and Microsoft Office
• General knowledge of HVAC wholesale experience
• Knowledge of warehousing, inventory, and facility lease agreement
• Strong knowledge of sales P&L’s
• Ability to apply good judgement, strong work ethics and integrity on the job

Experience:

• 5+ years of related experience

Education:

• 4 Year degree or equivalent 

Physical Requirements/Work Environment:

• Must be able to perform essential responsibilities with or without reasonable accommodations

Q ualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.