Operations associate

Company : Sikich

Job Type : Full Time

Oak Creek, Wi

Number of Applicants

:

000+

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Job Description - Operations associate

Full job description

Company Snapshot:

Are you ready to pursue a career in the flourishing world of supply chain and logistics? A privately owned client of Sikich in the freight transportation arrangement industry is seeking passionate, open-minded, results-driven people to join their growing team and support their expanding solutions to the ever-changing supply chain market.

Their DNA is carved out of hard work, ingenuity, and a deep care for one another. Like any family, they eat together, challenge each other, and nurture one another. They don't always agree, but they are loyal, committed, and honest with each other. Their difference is their people, culture, and how they can improve their clients' business. Their approach is fresh, their solutions are unique, and their impact is substantial.

Role Summary:
The PM Domestic Operations Associate plays a vital role in ensuring smooth operations and excellent customer service during the second shift. This entry-level position involves coordinating various aspects of the supply chain, including order processing, shipment routing, and customer inquiries for tracking and tracing, primarily during the second shift hours. The individual will work closely with morning and
swing shifts to ensure a smooth daily transition and to cover gaps for coverage.

Responsibilities:

Order Processing and Entry: Process incoming orders accurately and efficiently using the company's order TMS.
Customer Inquiries: Serve as a point of contact for customer inquiries and concerns during the hrs of operations. Respond promptly to customer emails, calls, and messages, providing
courteous and helpful assistance.
Tracking and Tracing: Work within the system to ensure all shipments are properly moving through the system. Provide feedback directly to the team and to customers. Advise on any issues and delays promptly and issue escalations when necessary.
Issue Resolution: Investigate and resolve any issues or discrepancies related to orders, shipments, or routing availability. Collaborate with internal and external teams, such as
warehouses, carriers, domestic international, and brokerage, to address customer concerns effectively.
Quality Assurance: Conduct quality checks on outgoing orders to ensure accuracy and completeness. Flag any errors or discrepancies for corrective action.
Communication: Maintain clear and open communication with other team members,
Documentation: Maintain accurate records of order processing, transactions, and customer interactions. Generate reports as needed to track performance metrics and identify areas for improvement.
Process Improvement: Identify opportunities to streamline operations and improve efficiency in order processing, inventory management, and customer service. Propose and implement process improvements as approved by management.

Preferred Qualifications:

Associate's or bachelor's degree in business, supply chain management, or a related field preferred.
Previous experience in a customer service or operations role is a plus but not required.
Strong communication skills, both verbal and written, with a customer-focused attitude. Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
Proficiency in computer applications, including Microsoft Office suite and order management software. Cargowise system experience is a plus.
Ability to work independently with minimal supervision and as part of a team in a fast-paced environment.
Ability to work second shift hours, including evenings and weekends as needed.

What we can offer you:
We are dedicated to the well-being of our associates and provide an excellent employee environment with a competitive benefits package, including: