Principal Product Manager I

Spectrum’s Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

Principal Product Manager I

Responsible for leading the product lifecycle and development initiatives for revenue growth on our self service platforms. Works with marketing teams to understand their needs and current initiatives to define requirements and translate into the appropriate solutions for our self-service customer experiences.

Designs highly complex, cross-functional requirements to meet evolving customer needs and business opportunities. Involved in architecting innovative solutions to deliver an industry leading customer experience.

Actively and consistently supports all efforts to simplify and enhance the customer experience.

Understand digital best practices in accessibility, usability, requirement writing, agile development, software product management, web analytics and product lifecycle management.

Bring expert knowledge of marketing functions and processes, as well as industry best practices in product development.

Works as a liaison between marketing and self-service journey teams to ensure that the needs of both are represented and addressed throughout our self-service products and journeys.

Diagnose highly complex issues and evaluates, recommends, and executes the best resolution.

Influence Charter's product set and advocates for excellence in all areas.

Evaluate proposed features and enhancements from the perspective of the digital user experience and business goals and makes decisions in the best interest of both the customer and the business.

Manage details of the development and communication of product strategies dependent on new services/features to drive financial results.

Partner with key stakeholders in marketing to implement strategy.

Provide a data-centric perspective, using data as the driver and influencer of priority and measurements of success.

Define product goals and builds the experiments to rapidly evaluate their success.

WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications

• Experience:  Product development/management - 6+
• Education:  B achelor's Degree or relevant experience
• Skills:
  
  • Demonstrated in-depth foundation in Word, Excel, PowerPoint
  • Demonstrated in-depth knowledge of digital SDLC tools such as JIRA
  • Effective business sense and sense of urgency to achieve business results
• Abilities:
  
  • Ability to read, write, speak and understand English
  • Ability to adapt to a new environment and make an impact quickly
  • Ability to manage and foster change
  • Ability to influence large, cross-functional teams in order to achieve business goals and results
  • Ability to listen to multiple points of view and synthesize against goals for recommendations
  • Ability to plan, prioritize and organize effectively and independently
  • Ability to drive multiple projects and tasks
  • Ability to make decisions and solve problems while working under pressure
  • Ability to show judgment and initiative and to accomplish job duties
  • Ability to strategize solutions based on data analysis
• Travel Ability:  Travel as required
• Schedule:
  
  • Full time
  • Office environment
  • This position is eligible to work in a hybrid work model (combination of in-office and remote days)

Preferred Qualifications

• Master's degree
• Telecom experience

SPECTRUM CONNECTS YOU TO MORE

• Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
• Total Rewards: See all the ways we invest in you—at work and in life

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MPD642 2024-28840 2024 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.