Property Manager

Empowered Staffing is partnered with a growing real estate investment firm focused on multi-family communities in high-growth markets around the United States. The firm is currently searching for a Property Manager to lead the daily operations of its Indianapolis community (located on the NW side of the city).

The Property Manager will be accountable for the daily operations of the apartment community and effectively supervise and manage the staff and community activities while maximizing occupancy rates and revenue, and monitoring expenditures.

Responsibilities:

• Create, with the assistance of the Director of Operations the annual property budget and adhere to the budget levels approved

• Continually analyze and make suggestions to improve rent growth, income, and expenses to increase NOI

• Conduct monthly analysis of financial statements and create variance reports

• Process daily bank deposits

• Work with the accounting team by maintaining current vendor COI records as well as entering accurate details for invoice coding entry and preparing timely submission of community expenses

• Will also help with filing timely evictions, to collect 100% of monthly balances due.

Personnel:

• Conduct recruitment through all sources and hiring of qualified candidates when staffing is necessary

• Facilitate training for new team members or develop methods of cross-training for those individuals seeking career advancement

• Perform all HR-related tasks such as annual performance reviews, conduct appropriate/timely disciplinary action and coaching

• Submit accurate timekeeping for payroll

• Completes and trains staff on when and how to document necessary information.

Administrative/Office:

• Conduct all business following Strategic Management Solutions Policies and Procedures, Fair Housing Laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws on the management of a multi-family community and ensure that all personnel conduct business in accordance as well.

• Ensure all move-in and move-out procedures are followed

• Complete all daily data entry requirements for Property Boss to keep all financial and residential information accurate and up to date

• Analyze monthly reporting to ensure data entry is accurate

Resident Relations/Marketing/Leasing:

• Execute effective leasing, marketing, and resident retention plans or activities that can be adapted in every changing rental marketplace and make residents feel engaged and valued.

• Show apartments and set appointments with a lead-by-example approach for the leasing team

• Review all applications to guarantee resident selection criteria is being followed

• Effectively resolve day-to-day resident concerns and communicate important information to residents.

Maintenance:

• Schedule time to regularly inspect market-ready apartments and community common areas to monitor appearance and limit liability

• Understand general apartment maintenance process to be able to supervise/hold staff accountable for all daily activities such as resident work order completion, unit make-ready process, preventative maintenance, etc.

Safety:

• Reports onsite incidents immediately and enters necessary reports, resident narratives, and pictures.

• Ensure that all safety equipment is accessible and utilized

• Monitor that safety training is conducted through either instructor-led courses or online learning

• Read and understand all of the company Strategic Management Solutions policies in place on employee and resident safety.

Desired Skills and Competencies:

• Understanding of NOI, cash flow, and experience in property financial analysis

• Must be able to handle crisis and conflict appropriately

• Must be able to communicate effectively in the organization both verbally and in writing

• A complete understanding of Fair Housing, Fair Credit, and ADA

• A thorough understanding of apartment rent collection procedures.

• At least 3 years of experience in property management, with a track record of success in the apartment industry and showing promotion in different roles, progression in responsibilities, leadership, and oversight.

• Ability to multi-task and prioritize with strong attention to detail

• CAM preferred (Certified Apartment Manager)

Driving Traveling Requirements:

• Occasional need (1% to 33% of the time) to utilize personal transportation to inspect the apartment community and possibly make trips to the bank (you will be reimbursed for mileage according to our mileage policy).

• Property Manager will be required to travel to and attend mandatory training sessions.

• A valid driver’s license is required.

Benefits:

• 401K with company match and company-paid long-term disability after 1 year of employment.

• Health and life insurance benefits such as medical, dental, vision, and health savings plan options the first month following 60 days of employment.

• Paid holidays and earned time off.

• Full-time employees will receive a rent discount (Property-Specific) if they choose to live in the community they work in.

• Competitive base salary with bonus and commission pay