Market operations associate

Full job description

About Heirloom

Heirloom is a leading provider of large-format, luxury short-term rentals on the national level. Our unique focus on providing world-class accommodations to discerning groups of travelers in premier travel destinations, combined with a tech-enabled and data-driven business strategy, has allowed Heirloom to quickly carve out a unique space for itself within the highly competitive and rapidly evolving luxury hospitality industry.

General Overview:

• The Heirloom Savannah market has ~40-50 properties, most of which are single-family transient lodging: short-term rentals, hotels, motels, B&Bs, and historic Inns.
• Our hospitality locations are primarily concentrated in the downtown and historic districts of Savannah. In addition to the downtown locations, we have about 10-12 locations in the Thunderbolt/Talahi island area.
• The Market Operations Associate will work as part of our on-site property management team to keep Heirloom’s facilities in pristine condition with the intent of delivering exceptional hospitality to our guests.
• This role should expect to be physically present at the properties on a daily basis, moving throughout the market delivering supplies, completing work orders, and fulfilling restocking requests, as needed.

Essential Functions

• Retrieve deliveries from various company storage locations throughout the city, load, unload, and deliver items to various locations based on procurement/ operational processes.
• Support property operations teams with the delivery of replacement furniture and operational items. This includes the delivery of replacement items to properties.
• Maintain the housekeeping storage units in good order, inventory, and restocked as needed.
• Adhere to the company’s safety and operational protocols.
• The Market Operations Associate may be dispatched out to active properties to assist with basic operations/on-site support tasks on an as-needed basis.
• Assist with other tasks and projects, as assigned.
• Assists with the overall upkeep of the properties both interior and exterior, including but not limited to removal of excess trash/bringing it to a local dumpster or dump location.
• Assist with property walkthrough completion on an as-needed basis.

Requisites

• Prior experience using mobile applications to manage, track, and complete day-to-day work. Technology feels intuitive and not intimidating.
• Domiciled in Savannah, GA, or within reasonable commuting distance.
• This is a physically engaging role. Employees should expect to be on their feet during the vast majority of their working hours, they should be able to lift to 50-75 lbs comfortably/unassisted and should be comfortable going up and down ladders.
• Valid driver’s license and upstanding driving record.
• Access to reliable personal transportation.
• A background check will be conducted as a contingency for employment
• Prior experience working in hospitality is a plus, but not required.

Schedule & Compensation

Location: The Market Operations Associate is based in Savannah, GA. The role will be performed at Heirloom’s hospitality locations throughout the city and coastal Georgia. This role is on-site and does not have a remote work option.

Compensation: Full-time position, hourly pay, non-exempt, benefit eligible (401k, medical, dental, vision, life insurance, preferential rates for stays at Heirloom properties, sick pay, and PTO).

Schedule: Sunday- Thursday; working hours can be assigned between 9 am- 8 pm; work schedule is created based upon service business needs. The department schedule is published on a monthly basis; 5 scheduled working days, 8 hours each, and 2 scheduled off days with the opportunity for overtime based on business demands.

How to Apply

Qualified applicants should submit the materials listed below to .

• Resume
• Any additional material(s) you would like considered as part of your application

Job Types: Full-time, Temporary

Schedule:

• 8 hour shift

Experience:

• Hospitality Industry: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: On the road