Product Manager - AI

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8,000 businesses across many different industries (manufacturing, logistics, travel, financial services, tech, etc.) use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune's Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list. We're looking for a Product Manager to lead the development of our AI strategy and products. The AI team is exploring how to leverage AI and the vast amounts of data flowing through Front to supercharge our clients' communication and workflows. What you'll do:

• Build a compelling strategy and roadmap based on customer needs, market opportunities, and the rapidly shifting landscape of AI
• Partner cross-functionally with Engineering, Design, Customer Success, Marketing and Sales to innovate and execute product initiatives across the company
• Rally teams to work together towards a common goal; oversee many moving parts to ensure deliverables are met on time
• Write specs, manage project execution, and define product roll-out strategy

What skills & experience do you need?

• 4+ years of product strategy or product management experience, preferably with AI/ML experience
• Execution-oriented: you're highly organized; you're comfortable managing many work streams; you know how to make the right trade-offs; you help teams ship on time
• Technical aptitude: you have experience with technical products
• Strong communicator & storyteller: you can convince executives of your strategy and rally the company around it
• Collaborative and low-ego: you work well with all kinds of personalities; you work well with teams across multiple geographies. You are able to rally multiple teams around your objectives.
• Empathetic: you understand what users need and any issues that your teammates face
• Data-driven: you understand how to leverage data to guide product decisions
• Curious & creative: you are excited to learn about the advancements in AI and ways that it can be applied
• You have clear, structured thinking and excellent communication skills

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. This is a hybrid role, expected to be in our San Francisco office on Tuesdays and Thursdays. The target SF base salary range for this full-time position is $160,000 to $195.000 Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. At Front, we take a market based approach to pay. In addition to cash compensation (which includes base salary and, where applicable, may include commissions or overtime pay), Fronteers are eligible to receive equity in the company. This resource will provide additional information on our location zone designations. If you have questions, please speak with a member of our Recruiting Team for additional information. What we offer Competitive salary Equity (we are post-series D & backed by some of the best VCs in the US) Private health insurance fully covered by Front Flexible Fridays - learn more here! Flexibility to work from home 3 days/week (unless posted as a full-remote role) Mental health support with Modern Health Family planning support with Maven Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.