Senior Instructional & Video Designer

About Us: Our Onboarding & Education team plays a crucial role in the customer journey, ensuring that our clients receive maximum value from our products right from the start. We aim to ensure customers quickly adopt our products and continue to see value, leading to higher renewal rates. Our team includes: Onboarding: Helping new clients maximize value from our product suite.
Implementation: Assisting clients with technical setup and initial training.
Education: Providing high-quality training throughout the customer lifecycle.
Your Role: As a Senior Instructional & Video Designer, reporting to the Director of Customer Education, you will lead the creation of instructional materials, including video tutorials, multimedia courses, and other educational resources. You will work with subject matter experts to develop high-quality learning content that enhances customers' understanding of our products and services. This is a visible and impactful role where you can make a significant difference. Key Responsibilities: Research and create instructional materials (tutorials, scripts, storyboards, role plays, tests, etc.) to simplify complex information into engaging multimedia instruction.
Manage the video creation program for instructional content available in products, knowledge centers, and online communities.
Collaborate with the Marketing team and graphic designers to establish style guides for videos and ensure consistent branding.
Develop course content, outlines, user pathways, feedback systems, and select presentation media to optimize learning experiences.
Conduct needs analysis, set training objectives, and create custom coursework to meet specific customer or employee needs.
Apply instructional design theories, practices, and methods to develop effective learning materials.
Determine and utilize assessment tools to measure learner progress.
Handle multiple priorities, respond to customer requests, and adapt to timeline changes efficiently.
Required Qualifications: BA/BS degree in Instructional Design, Educational Technology, or a related field.
4+ years of experience in instructional design or animated video creation, preferably in a technology-based company.
Strong understanding of learning theories and multimedia instructional design models.
Proficiency in video and course development software.
Visual design skills and the ability to storyboard (graphic design skills are a plus).
Excellent writing skills for copy, instructional text, and audio/visual scripts.
Ability to manage multiple priorities and adapt to changes quickly.
Highly collaborative, organized, and detail-oriented with strong presentation skills.
Excellent problem-solving abilities and flexibility in project situations.
Superior relationship and communication skills.
Compensation: Base salary range: $82,000 - $123,400, plus eligibility for a 10% annual corporate bonus.
Final base salary will be determined based on skills, education, and experience, considering internal equity.
Comprehensive benefits package (details below).
Company Overview: We empower employers and employees with data and technology to understand and manage compensation effectively. Our mission is to ensure fair and sustainable pay for all, supporting over 50% of the Fortune 500 across 198 countries. Work Location: We have a remote-first model, allowing you to work from the location that best suits you. Employees can work from home, company-paid co-working spaces, or a combination of both. We gather in-person a few times a year for key events. Benefits and Perks: Inclusive and collaborative culture with opportunities for learning and growth.
Monthly All Hands meetings and regular executive leadership exposure.
Continuous feedback culture to drive performance and career development.
Employee Resource Groups and company-sponsored volunteer hours.
Flex Paid Time Off and 15 Paid Company Holidays.
Comprehensive benefits including medical, dental, vision, disability, and life insurance.
401(k) retirement program with immediate company match.
12 weeks of paid parental leave and unlimited infertility coverage benefits.
Health Savings Account (HSA) options and company contributions.
Equal Opportunity Employer: We are committed to equal employment opportunity and will not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, marital status, sexual orientation, political ideology, or any other protected status. This policy applies to all terms and conditions of employment. Fraud Alert: We value security and privacy. During the application process, we will never ask for personal banking or financial information. If you have any concerns, please contact us directly.
Employment Type: Full-Time
Salary: $ 82,000.00 123,000.00 Per Year