Salesforce Business Analyst - with Great Benefits

We are looking for an organized Salesforce Business Analyst to join our high calibre team at Merkle in Columbia, MD.
Growing your career as a Full Time Salesforce Business Analyst is an incredible opportunity to develop competitive skills.
If you are strong in people management, critical thinking and have the right mindset for the job, then apply for the position of Salesforce Business Analyst at Merkle today!

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading non-profit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined the Dentsu Aegis Network. For more information, contact Merkle at 1-877-9-Merkle or visit  . 

Job Description

• Deliver Salesforce and Platform implementation projects including Salesforce Service Cloud, Sales Cloud and Loyalty Cloud 

• Knowledge of Salesforce Health Cloud, preferred 

• Lead Client Discovery sessions to gather and understand business requirements 

• Own and assist with data migration and code migration into Salesforce Prod 

• Create Data mapping documentation 

• Create business process flows and understand integration needs 

• Define solution definition and architecture 

• Create Solution Design Documentation (Functional Spec) 

• Lead and perform requirements and specifications documentation 

• Lead and perform Salesforce system configuration 

• Identify and suggest improvisation strategies to increase efficiency 

• Identify risks within the business requirements 

• Work closely & effectively with Engineering and QA teams 

• Mentor junior resources 

Qualifications

• Bachelor’s degree 

• 5-8 years of Salesforce professional experience in fast-paced organizations 

• Proven success implementing Salesforce Sales, Service or Loyalty Cloud a number of times, preferably for multiple companies 

• Excellent Communication Skills managing internal and external stakeholders 

• Excellent Client Management Skills 

• Must work well with a variety of individuals, and display client and internal team leadership 

• Must be able to handle multiple client engagements at a time 

• Great attention to detail, organized and a problem solver

• Preferred Certifications: Salesforce Administrator, Salesforce Business Analysis, Sales Loyalty Management, Service Cloud Consultant 

Additional Information

The anticipated salary range for this position is $91,000k-110,000k. Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related

qualifications

, and geography. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit  dentsubenefitsplus.com

All your information will be kept confidential according to EEO guidelines.

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About dentsu 
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society  . 

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying. 

Benefits of working as a Salesforce Business Analyst in Columbia, MD:

● Company offers great benefits
● Advancement opportunities
● Competitive salary