Salesforce Marketing Cloud Builder

at JPMorgan Chase in Newark, Delaware, United States

We are seeking a highly skilled and motivated Salesforce Marketing Cloud Builder with expertise in orchestrating omni-channel customer journeys to join our dynamic team.

As a Sr. Associate on the channel execution team, you will play a crucial role in leveraging salesforce marketing Cloud to create engaging and personalized omni-channel marketing experience for our customers.

Job Responsibilities

+ Design and execute marketing campaigns within salesforce marketing cloud, to ensure a unified and seamless customer experience.

+ Develop and optimize customer journeys using Journey Builder, ensuring personalized and seamless experience for our customers.

+ Design and code responsive HTML email templates for effective communication with the customers

+ Collaborate with Marketing teams and other stakeholders to ensure timely execution of marketing communication across channels.

+ Setup marketing automation processes to streamline repetitive tasks and improve overall efficiency.

+ Actively participate in the hands-on process of building, testing, and deploying omni-channel marketing communication ensuring smooth and effective channel execution

+ Develop comprehensive technical/functional documentation and establish best practices documentation and user guides.

Required qualifications, skills and capabilities:

+ Bachelor’s degree in a relevant field (e.g., Information System, Information Technology, Computer Science)

+ Proven experience working with Salesforce Marketing Cloud and CDP platforms.

+ Expertise in utilizing Journey builder to create seamless and engaging customer experience.

+ Strong experience in designing and coding responsive HTML email templates for optima display across devices.

+ Comprehensive knowledge of industry best practices in designing and implementing omni-channel journeys

+ Experience working in an Agile environment and with Agile project methodologies.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans