Senior Digital Account Manager

Title : Director of Client Experience

Position : Part-time with potential for hire (if desired) at a later date.

Availability: 10 hours the first week, 15 hours the second week, and by the 3rd week around 20hrs.

Location : Remote

Compensation + billable targets : Hourly rate. The goal is to get you at least 60% client-billable.

Hire date : Early March or before

Time zone overlap : At least 6 hours each day, 9am - 5pm Central Time (Minneapolis, Minnesota) and/or flexibility to adjust to meetings in this timeframe provided 2+ days notice.

Travel : Optional travel. Most often to Minneapolis, although we do generally take a trip together at least once a year (e.g. somewhere warm in the winter).

Company Overview

We are a leading digital agency based in Minneapolis, MN, committed to delivering measurable growth on-demand for marketing and other revenue teams. Our approach is rooted in transparency, agility, and deep technical expertise.

OUR CORE VALUES:

Integrity | Proactivity | Collaboration | Constant Learning | Technical Excellence | Fun!

Role Summary

We are seeking a Senior Digital Account Manager with a passion for digital marketing and a high-level understanding of website projects (redesigns, migrations, etc).

This role is pivotal in constantly improving our client experience, ensuring our clients not only achieve their desired goals but have a strong, positive experience working with us. The ideal candidate will have a strong background in client services within a digital agency setting, showcasing a profound ability to drive client satisfaction and project success.

We attract and retain wonderful clients, but also set healthy boundaries and protect our own people's wellbeing and mental health — we truly want this to be the best environment possible for both our employees and our clients.

__Key Responsibilities__

• Elevate Client Experience : Spearhead initiatives to refresh and enhance O8's approach to client experience.
• Client Reporting and Support : Manage all aspects of client reporting, provide exceptional support, and effectively handle escalations.
• Continuous Improvement : Actively seek and implement strategies for ongoing improvement to client services and satisfaction.
• Storytelling and Big-Picture Thinking : Utilize big-picture thinking to narrate the impactful story of our digital marketing efforts to clients, ensuring clarity and engagement. This includes reporting, quarterly business reviews, and other high-level, strategic efforts.
• Billing and Account Management : Oversee the billing process for account management services, demonstrating a keen understanding of value-driven client relationships.
• Results-Oriented : Show a deep commitment to achieving and caring about results, going above and beyond to meet client expectations.
• Communication Mastery : Exhibit strong communication skills, effectively managing client interactions and fostering a caring relationship centered on their success.

__Required Attributes__

• Agency Experience : Previous experience in a digital agency setting, with a solid understanding of digital marketing, website redesigns, migrations, and more.
• Strong Digital Marketing Background : You don't have to be a subject matter expert, but you should understand digital marketing to a high enough degree in order to speak strategically with clients.
• Client Service Expertise : A strong focus on client services or client experience, with high emotional intelligence and exceptional problem-solving skills.
• Emotional Intelligence : High EQ, capable of understanding and managing clients' needs and expectations with empathy and professionalism.
• Communication Skills : Excellent verbal and written communication skills, with the ability to convey complex ideas clearly and persuasively.
• Accountability for Results : A results-driven mindset, with a commitment to achieving excellence in client satisfaction and project outcomes.
• Passion for Client Success : A genuine care for clients' success, demonstrated through proactive engagement and a dedication to their growth.

About Us

Work with a fast-but-sustainably-growing, high-caliber digital marketing and web agency in Minneapolis! We have learning and training opportunities, top-notch talent, a strong culture, a high level of technical expertise, great management, and an opportunity to grow personally and professionally while having autonomy and work-life balance.

We also encourage international travel and cultural experiences. We value diversity, human rights, and being a good global citizen.

O8 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check us out at ( please do NOT contact us directly about this position)