Sr Analyst - Ops

Description & Requirements Maximus is hiring a Sr Analyst-Ops position. This role will be responsible for developing and maintaining various forms of communication for our external customers. This includes maintaining process integrity and compliance with policies and regulations, ensuring customer satisfaction, and effective management of risk, under The Departmet of Education portfolio. Essential Duties and Responsibilities: - Coordinate internal and external communication and change processes, act as the primary point of contact. - Work with functional area directors/managers and subject matter experts to define specific change requirements. - Understand business problems and opportunities in the context of the requirements. - Increase effectiveness of project documentation such as reports and client communication. - Obtain status updates and resolve questions from operational areas. - Draft clear and comprehensive business process documentation to support operational activities. - Analyze and provide recommendations for internal process improvements. - Perform other duties as assigned by management. - Develop solutions to a variety of complex problems. Essential Duties and Responsibilities: - Able to self-manage aggressive workload, identify and remediate obstacles, engage best practices to expedite product. - Serve as Customer Communications point of contact on all assigned work keeping management and business partners apprised of communication status - Completes deliverables for letter maintenance including revisions, approvals, and correspondence implementation. - Utilize reporting and analysis to manage and prioritize a portfolio of communication to drive efficiency and productivity. - Review Customer Communication Submission Forms for completeness. - Work with management and team to ensure all forms accurately reflect letter variables, system settings, selection criteria, and naming conventions. - Perform on-going analysis of customer communication to validate business need and make appropriate adjustments to existing correspondence as needed. - Analyze information and develop solutions with the overall goal of improving business processes, efficiency, and enhancing the customer experience. - Partner with the Customer Communication Implementation team to assist with testing when applicable. - Assist with the review and verification to ensure expected output was achieved. - Communicate findings and work with management to address opportunities. - Maintain regular reporting documentation to be shared with the business area. - Schedule meetings, track issues, complete project plans, publish documentation and ensure implementation of customer communication is on schedule according to implementation plans. - Actively participate in meetings by coming prepared, providing insight, sharing ideas and accepting critical feedback. - Other duties as assigned. Minimum Requirements - Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience. - Advanced degree or professional designation preferred. Minimum Qualifications (Preferred): - 1-3 years' experience working in the financial service/ marketing or communications demonstrating leadership skills required - Minimum 1 year of student loan experience or equivalent year of experience in a Project Coordinator / Communications role required - Experience leading projects and interacting with all levels of management required. - Strong working knowledge of Excel on other Microsoft Office products. - Ability to work independently - Self-motivated and goal oriented - Comfortable working in a fast paced environment Additional Requirements as per contract/client: - Must reside in the U.S. - Must be a U.S. citizen. - Must be able to pass a criminal background check. - Must not be delinquent or in default on any federal student loans. Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education. Home Office Requirements: - Hardwired internet (ethernet) connection - Internet download speed of 20mbps or higher required (you can test this by going to - Private work area and adequate power source EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.