BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
- 5+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
- Experience with research and investigation skills or equivalent
- Experience handling confidential information
- Experience using oral and written communication to convey complex problems/explanations in simple narratives to internal and external stakeholders
DESCRIPTION
The North America Food Safety Risk Manager is responsible for investigating potential safety and compliance issues that come from customer feedback, business teams, regulators, or suppliers. When safety/compliance issues are identified, they work to stop stop/remove products from sale, work with suppliers on corrective/preventive actions, or discontinue suppliers. They work across multiple internal and external stakeholders to ensure customer safety and compliance.
Key job responsibilities
* Investigate all potential safety and compliance escalations per documented Standard Operating Procedures (SOP)
* Author a risk assessment to justify whether or not enforcement actions are needed
* Complete enforcement actions working with cross-functional teams in multiple tech tools
* Determine root cause of the issue and ensure corrective/preventive actions are completed
* Act as incident coordinator; notify internal leadership on the status of each incident; work cross-functionally with key internal and external stakeholders to drive decision-making and timelines; close out each incident, including when to put suppliers on probation
* Measure key performance indicators; identify trends in product, supplier, business models, etc.; leverage the data to continuously improve Investigations and Incident Management driving down risk and improving efficiency
* Liaise with Whole Foods Market on Investigations and Incident Management where there are shared suppliers
* Partner with Legal to ensure supplier contracts include Investigations and Incident Management requirements
* Keep current on laws, regulations, enforcement trends and industry best practices in Incident Management
* Monitor and deep dive metrics from multiple data sources to track compliance and process effectiveness
A day in the life
This role ensures all potential safety and compliance issues are investigated thoroughly. If an issue is found, they work to stop/prevent sale of impacted products and either work with the supplier on closing corrective/preventive actions or work to discontinue the supplier. They also continuously raise the bar on the program, creating standardized and efficient workflows while documenting risk management frameworks. Customer trust and brand reputation is at the forefront of this role.
About the team
The North America Food Safety Upstream Controls team ensures the safety and compliance of products before they enter the Amazon fulfillment network. Our programs identify and manage food safety and compliance risk end-to-end, from site selection to post-sales monitoring. The team is comprised of four sub-teams that cover 1) product-level food safety and regulatory compliance, 2) supplier-level food safety and compliance, 3) investigations and recalls, and 4) other compliance functions such as sustainability and food contact packaging compliance.
We are open to hiring candidates to work out of one of the following locations:
Bellevue, WA, USA
PREFERRED QUALIFICATIONS
- Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent
- Experience in program requirements definition, together with data and metrics leveraging to drive improvements
- Experience with regulatory filings and reports or equivalent
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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