0006 - Clerical Specialist

Job Description:

• Provides on-site clerical and administrative support within a Department of Defense (DoD) Air Force education and training environment.


• Performs student intake, appointment scheduling, records management, and data entry functions in accordance with Air Force and DoD policies and procedures.


• Supports testing coordination, training documentation, office automation, and correspondence preparation activities.


• Serves as the front desk representative and primary administrative point of contact for military members, civilian personnel, and authorized customers.


• Ensures timely and accurate processing of training records, testing documentation, and administrative inquiries.

Key Responsibilities:

• Greet and assist walk-in and scheduled customers in a professional and courteous manner.


• Answer, screen, and route telephone calls and email inquiries.


• Log and track customer inquiries and appointment requests.


• Schedule training appointments, education counseling sessions, and testing events.


• Coordinate and schedule examinations within authorized Air Force education management systems.


• Perform accurate data entry and maintain student training records in authorized government systems.


• Prepare recurring and non-recurring correspondence, reports, memorandums, and rosters.


• Maintain office calendars, appointment logs, and suspense tracking systems.


• Monitor and maintain computer lab resources and notify appropriate personnel of equipment or facility issues.


• Maintain official records and electronic files in accordance with Air Force records management guidance.


• Protect Personally Identifiable Information (PII) in accordance with Privacy Act requirements.


• Provide monthly reporting metrics as required by the Performance Work Statement (PWS).


• Support general office operations to ensure uninterrupted administrative services during normal duty hours.


• Meet established performance standards for accuracy, professionalism, and timeliness.

Qualifications:

Citizenship: U.S. citizenship required.

Education:

• High school diploma required.


• Associate degree in Business Administration, Office Management, or related field preferred.

Experience:

• Minimum of one (1) year of relevant clerical or administrative experience.


• Experience supporting DoD, federal, or structured administrative environments preferred.


• Experience providing front desk customer service in a professional office setting preferred.


• Experience supporting military education, training, personnel services, or testing functions highly desirable.

Skills:

• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams, SharePoint).


• Strong written and verbal communication skills.


• Demonstrated attention to detail and data accuracy.


• Ability to manage multiple tasks and suspense dates.


• Strong organizational and time management skills.


• Professional customer service demeanor.


• Ability to work independently in a non-personal services contract environment.


• Ability to maintain confidentiality and safeguard sensitive information.

Required DoD Systems, Tools, and Framework Experience:

• Experience or familiarity with Air Force education or training management systems preferred.


• Knowledge of Air Force records management procedures (e.g., AFI 33-322 or successor guidance).


• Understanding of Privacy Act requirements and protection of PII.


• Ability to obtain and maintain a Common Access Card (CAC).


• Familiarity with secure government networks and administrative systems preferred.

We are an Equal Opportunity Employer and strive to provide equal employment opportunity to all applicants and staff in accordance with sound employee relations practices and federal and state laws. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.