01. Intake Specialist | Fully Remote | USD Payments

Ready to grow your career from home? Your future begins here.

Voxidea connects bilingual Latin American professionals to rewarding, fully remote opportunities with U.S.-based companies.

We’re hiring Bilingual Contact Center Agents to be the first point of contact for leads or clients seeking legal services. Help us make a difference by guiding individuals toward the assistance they need. Apply today! ✨

What you will be doing:

• Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience.
• Collect important information to understand client needs and assess how the firm can help.

• Listen empathetically to individuals and guide them to appropriate resources within or outside the firm.

• Complete legal forms and manage records of customer interactions.

• Schedule and coordinate consultations with legal experts.

• Follow up with clients to ensure their needs are met or provide additional support.

• Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork.

Our ideal candidate:

• Holds a bachelor’s degree.

• Has 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers.

• Is proficient in managing calendars and information flow with accuracy and efficiency. ✉️

• Has previous experience in sales, customer service, or a legal background (preferred).

• Is bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written. ️✍️

• Demonstrates excellent organizational and time-management skills.

• Maintains discretion and confidentiality when handling sensitive information.
• Permanently resides in Latin America.
• Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection.

• Biweekly Payments: Guaranteed with no deductions from our end.
• Long-Term Opportunities: Build a lasting professional relationship with us.

• Fully Remote: Work from the comfort of your home—no onsite travel required.

• Paid Time Off: Enjoy 2 weeks of paid leave and U.S. holiday recognition. ️

• Wellness Support: Access in-house psychological and wellness coaching services.

• Professional Growth: Free training, language improvement sessions, and coaching programs.

• Exclusive Learning Access: Unlock free access to over 200 continuous improvement courses.

Take the next step in your career with Voxidea. Apply today and join our innovative team! ✨