1285 Technology Support Specialist II

Job Summary

Provide support to the AEA staff in utilization and maintenance of all aspects of technology, including: hardware, software, network systems, data systems, application development, and related technology.

Qualifications

• Two-year post-secondary education or equivalent technical training/certification, plus two years of work experience providing computer and technology support.


• Proficient in the use of Mac IOS and Google products, along with basic knowledge of scripting.


• Knowledge of computing devices, software interface, network systems (wired and wireless), routers, firewalls

Essential Functions

1. Assist in promoting and implementing the AEA’s technology plan.


2. Research technology solutions and make recommendations to the director of information technology.


3. Develop user-specific applications to support AEA services and meet the needs of the AEA staff.


4. Work closely with AEA staff to determine what data and information processing needs exist and creatively work towards computing/application systems to meet those needs.


5. Maintain technology devices and provide support to AEA staff for any device that is malfunctioning.


6. Troubleshoot technical programs, products, and applications used by the AEA and design applications or programs as needed to improve efficiency and effectiveness.


7. Monitor and respond in a timely manner to technology support requests.


8. Provide excellent customer service to AEA employees (creative solutions, quick thinking, resourcefulness, and patience).


9. Responsible for supporting all devices including computers, Chromebook, monitors, keyboards, mouse, hard drive, monitors, and audio/visual equipment.


10. Maintenance of user devices, including upgrading and configurations as needed.


11. Assist in the deployment, configuration, and support of operating systems on desktops and mobile devices.


12. Provide training on technology devices to both new and existing employees.


13. Maintain knowledge of all applications used within the AEA in order to provide support to employees as needed and train other technology department staff as necessary.