We are searching for a strategic 1st Shift Customer Service Representative to join our high-achieving team at Emery Air in Rockford, IL.
Growing your career as a Full-Time 1st Shift Customer Service Representative is a remarkable opportunity to develop relevant skills.
If you are strong in time management, cooperation and have the right aptitude for the job, then apply for the position of 1st Shift Customer Service Representative at Emery Air today!
Emery Air, LLC at the Chicago-Rockford International Airport is currently looking to hire a customer service representative (CSR) to work a part-time position on 1st shift. Hours will be Sunday - Tuesday from 6am - 4:30pm.
Job Title: Customer Service Representative (CSR)
Summary:
Customer Service Representative will serve as the main point of contact for all customers seeking service from Emery Air, Inc. CSR will effectively coordinate and communicate with all team members to ensure a seamless customer experience.
Typical Duties:
- Answering telephones and directing phone calls to appropriate locations
- Greeting and assisting customers in a courteous and helpful manor, assisting with questions or problems
- Arrange car rentals and hotel accommodations for customers
- Preparing and processing customer fuel invoices
- Maintaining secure ramp access
- Perform daily clerical tasks
- Coordinate customer / aircraft arrivals and departures
- Other duties as assigned
Requirements:
- Must be 18 years old.
- High school graduate or equivalent
- Pass a pre-employment drug screen.
- Candidate must be able to clear a fingerprint-based criminal history check in order to obtain and retain credentials necessary for the position. Position specific clearances include but are not limited to FAA, TSA, Port Authority
- Must be legally authorized to work in the United States for any employer without sponsorship.
- A valid clear driver's license
Skills and Experience:
- Strong verbal and written communication skills
- Ability to multitask and problem solve.
- Must be detail oriented.
- Knowledge and understanding of Microsoft Word and Excel
- General knowledge of local area, ability to provide directions and recommendations to customers.
Physical Demand: Must be able to sit for extended periods of time. Must have physical dexterity sufficient to perform repetitive tasks and motions, including typing, bending at the waist and knees, squatting, kneeling, crawling, for extended amounts of time.
Benefits:
- Competitive Salary
- Insurance (Health, Dental, Vision)
- Life and Accidental Death Insurance
- Dependent Life Insurance
- Paid Vacation / Holidays
- 401k
- Corporate environment
About the Company:
Located near Chicago, premier Midwest provider for aircraft maintenance and repair, avionics and full FBO services and support. Growing maintenance facility with a "can do spirit" with more than 50 years in aviation with a commitment to our employees and clientele.
If you possess these qualities, we want to speak with you!
30 hours p/wk
Sunday, Monday, Tuesday - 6am - 4:30pm
Benefits of working as a 1st Shift Customer Service Representative in Rockford, IL:
● Company offers great benefits
● Advancement opportunities
● Leading Industry Pay