211 Housing Navigator Database Curator II

211 HOUSING NAVIGATOR DATABASE CURATOR II

Reports to: 211 EOK Executive Director

ABOUT TULSA AREA UNITED WAY

Tulsa Area United Way (TAUW) unites people and resources to improve lives and strengthen communities. Since 1924, TAUW has raised and invested nearly $925 million to assist people in need in Creek, Okmulgee, Osage, Rogers, Wagoner, and Tulsa counties. TAUW, along with our Nonprofit Partners, community collaboration initiatives, social innovation grants, and support for the 160 programs within our nonprofit community, work to advance the common good by focusing on the four pillars of a better quality of life – healthy community, youth opportunities, financial security, and community resilience. Thousands of amazing volunteers, hundreds of companies, and area leaders partner with our great team to stay focused on the mission of uniting people and resources to improve lives and strengthen our communities.

Our team members enjoy a flexible work environment, built on transparency, trust, and community stewardship. We offer a competitive total rewards package. Visit our website at tauw.org to learn more.

ROLE OVERVIEW

This position supports 211 Eastern Oklahoma, a free service connecting individuals across

37 counties in Eastern Oklahoma to vital community resources via phone, live chat, text,

or online search. The role balances two key functions: serving as a Resource Navigator to

link callers with health and human services through inbound/outbound calls and crisis

intervention, and as a Database Curator responsible for maintaining the integrity,

accuracy, and comprehensiveness of the 211EOK resource database. The position requires

building collaborative relationships with stakeholders, United Ways, and Information and

Referral programs while supporting closed-loop referral systems and emergency

response coordination.

CORE RESPONSIBILITIES

Navigation & Client Services

• Respond to incoming calls and make outbound contacts to connect callers under duress with health and human services, including crisis intervention and advocacy assistance


• Provide specialized support to individuals experiencing homelessness (HUD definition) and Veterans


• Complete follow-up calls for assessment requirements and pending referrals


• Document all interactions in software platforms to support follow-up and program planning

Database Management

• Maintain and update the 211 resource database through regular, seasonal, and annual reviews


• Verify information accuracy and classify listings according to 211 HSIS taxonomy and national accreditation standards


• Analyze service gaps and identify external databases and directories for collaboration


• Maintain contact with culturally diverse communities to ensure relevant resource
  listings


• Ensure accurate listing of disaster and emergency responders for efficient retrieval during crises

Community Engagement

• Attend meetings with providers and partners to foster relationships and troubleshoot challenges


• Represent 211EOK at assigned events and community gatherings


• Support the 211EOK Community Resources Manager and executive leadership


• Perform extended duties during community emergencies

QUALIFICATIONS

Education and Experience

• High School diploma or GED required (preference for advanced skill sets, equivalent experience, or 211-specific certification)


• Prior experience in resource database support or similar position preferred


• Knowledge of database systems and experience with data gathering, categorizing, and analysis preferred


• Direct Services and/or Information and referral experience preferred


• InformUSA CRS or CRS-DC Certification preferred, or within six months of eligibility


• Exceptional attention to detail, responsiveness, and customer service


• High level of professionalism and discretion with sensitive information


• Proficient in Microsoft Office Suite (Word, PowerPoint, SharePoint, Outlook, Excel)


• Excellent writing skills with adherence to 211 standards


• Strong organizational, time management, and communication skills


• Problem-solving and critical thinking abilities


• Ability to manage priorities in a fast-paced environment independently and as part of a team.

Working Conditions

• Day-to-day work will be conducted primarily in an office setting with occasional office or team meetings conducted in-person. The ability to work remotely requires trust and confidence from the Leadership Team. You must have proven abilities to work independently with little to no guidance from management.


• Some travel required


• TAUW hosts multiple events throughout the year which are held in both indoor and outdoor locations.


• Interactions beyond staff include communications with volunteers, donors, leaders and staff of nonprofit organizations, board, cabinet, and committee members, and the general public.

TULSA AREA UNITED WAY EQUAL EMPLOYMENT OPPORTUNITY POLICY

Tulsa Area United Way shall not engage in prohibited discrimination on the basis of race, ethnicity, national origin, color, sex, sexual orientation, gender identity and expression, religion, age, disability, genetic information, veteran or military status, or any other prohibited discrimination based upon legally protected categories and/or characteristics.

This Policy applies to employment decisions including, but not limited to, recruitment and employment, promotion, demotion, transfer, compensation, selection for training, discipline, layoff, termination and other privileges and conditions of employment. Implicit in this policy is the commitment of Tulsa Area United Way to maintain a place of employment which is free from sexual and other types of harassment.