2nd Shift Customer Service Representative

\u003cp\u003eThere are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we\u0027re all about at John Deere. And it\u0027s why we\u0027re investing in our people and our technology like never before! Here the world\u0027s brightest minds are tackling the world\u0027s biggest challenges. If you believe one person can make the world a better place, we\u0027ll put you to work. RIGHT NOW.\u003c/p\u003e\u003ch5\u003e\u00a0\u003c/h5\u003e\u003cp\u003e\u003cem\u003e\u00a0John Deere is an equal opportunity employer, including disabled \u0026amp; veterans. \u003c/em\u003e\u003c/p\u003e\u003cp\u003e\u003cem\u003e\u00a0\u003c/em\u003e\u003c/p\u003e\u003cp\u003e\u003cem\u003e\u003cspan style=\"font-size:14.0px\"\u003e\u003cspan style=\"font-family:Arial, Helvetica, sans-serif\"\u003e\u003cstrong\u003ePrimary Location:\u003c/strong\u003e United States (US)\u00a0- Iowa\u00a0\u00a0- Johnston\u00a0\u00a0\u003cbr\u003e\u003cstrong\u003eFunction:\u003c/strong\u003e Customer Experience (CA)\u003cbr\u003e\u003cstrong\u003eTitle: \u003c/strong\u003e2nd Shift Customer Service Representative\u00a0-\u00a0119212\u003c/span\u003e\u003c/span\u003e\u003c/em\u003e\u00a0\u003cbr\u003e\u003cem\u003e\u003cspan style=\"font-size:14.0px\"\u003e\u003cspan style=\"font-family:Arial, Helvetica, sans-serif\"\u003e\u003cstrong\u003eOnsite/Remote:\u003c/strong\u003eRemote Position\u003c/span\u003e\u003c/span\u003e\u003c/em\u003e\u003c/p\u003e\u003cp\u003e\u00a0\u003c/p\u003e\u003cp\u003e\u003cem\u003e\u003cspan style=\"color:#ff0000\"\u003e\u003cspan style=\"font-size:14.0px\"\u003e\u003cspan style=\"font-family:Arial, Helvetica, sans-serif\"\u003eThis position is eligible for remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/em\u003e\u00a0\u00a0\u003c/p\u003e\u003cp\u003e\u003cem\u003e\u003cspan style=\"color:#ff0000\"\u003e\u003cspan style=\"font-size:14.0px\"\u003e\u003cspan style=\"font-family:Arial, Helvetica, sans-serif\"\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/em\u003e\u00a0\u003c/p\u003e\u003cdiv\u003e\u003cdiv style=\u0027padding: 10px 0px;border: 1px solid transparent;\u0027\u003e\u003cdiv style=\u0027font-size:16px;word-wrap: break-word;\u0027\u003e\u003cH2 style=\u0027font-size: 1em; margin: 0px\u0027\u003eYour Responsibilities\u003c/H2\u003e\u0026#13;\u003c/div\u003e\u003cdiv\u003e\u003cp\u003e\u00a0\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;\"\u003eAs a \u003cstrong\u003eCustomer Support Representative\u00a0\u003c/strong\u003efor\u003cstrong\u003e\u00a0JD\u00a0Intelligent Solutions Group\u00a0\u003c/strong\u003elocated in\u00a0\u003cstrong\u003eJohnston, Iowa\u003c/strong\u003e, you will:\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u00a0\u003c/p\u003e\u003cul style=\"list-style-type: disc;\"\u003e\u003cli style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;\"\u003e\u003cspan style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;\"\u003eProvide Tier 1 phone and email support for John Deere\u0027s digital tools in a contact center environment\u003c/span\u003e\u003c/li\u003e\u003cli style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;\"\u003e\u003cspan style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;\"\u003eWork solely on 2nd shift Sunday through Thursday to support business hours in Australia and New Zealand\u003c/span\u003e\u003c/li\u003e\u003cli style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;\"\u003e\u003cspan style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;\"\u003eDevelop and manage online support tools and solutions\u003c/span\u003e\u003c/li\u003e\u003cli style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;\"\u003e\u003cspan style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;\"\u003eParticipate in closed loop problem resolution process to identify, escalate, and resolve issues\u00a0\u00a0\u003c/span\u003e\u003c/li\u003e\u003cli style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;\"\u003e\u003cspan style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;\"\u003eCollaborate with other functional groups, including Product Support and Software Engineering, to effectively address customer inquiries\u00a0\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u00a0\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;\"\u003e\u003cstrong\u003eVISA Sponsorship is NOT available for this position\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv style=\u0027padding: 10px 0px;border: 1px solid transparent;\u0027\u003e\u003cdiv style=\u0027font-size:16px;word-wrap: break-word;\u0027\u003e\u003cH2 style=\u0027font-size: 1em; margin: 0px\u0027\u003eWhat Skills You Need\u003c/H2\u003e\u0026#13;\u003c/div\u003e\u003cdiv\u003e\u003cp\u003e\u00a0\u003c/p\u003e\u003cul style=\"list-style-type: disc;\"\u003e\u003cli style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; color: black;\"\u003e\u003cspan style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; color: black;\"\u003eExperience or knowledge related to the agricultural industry\u003c/span\u003e\u003c/li\u003e\u003cli style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; color: black;\"\u003e\u003cspan style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; color: black;\"\u003e1 or more years experience in a customer support or product support role\u003c/span\u003e\u003c/li\u003e\u003cli style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; color: black;\"\u003e\u003cspan style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; color: black;\"\u003eExperience in roles that required demonstration of excellent communication skills (written and verbal)\u00a0\u00a0\u003c/span\u003e\u003c/li\u003e\u003cli style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; color: black;\"\u003e\u003cspan style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; color: black;\"\u003eExperience working in a team environment and thriving on solving problems\u00a0\u003c/span\u003e\u003c/li\u003e\u003cli style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; color: black;\"\u003e\u003cspan style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; color: black;\"\u003eAbility to work flexible hours, including evenings and weekends, to support business needs across multiple time zones\u003c/span\u003e\u003c/li\u003e\u003cli style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; color: black;\"\u003e\u003cspan style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; color: black;\"\u003eAbility to travel to Johnston, IA for onsite trainings based on business needs\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv style=\u0027padding: 10px 0px;border: 1px solid transparent;\u0027\u003e\u003cdiv style=\u0027font-size:16px;word-wrap: break-word;\u0027\u003e\u003cH2 style=\u0027font-size: 1em; margin: 0px\u0027\u003eWhat Makes You Standout\u003c/H2\u003e\u0026#13;\u003c/div\u003e\u003cdiv\u003e\u003cp\u003e\u00a0\u003c/p\u003e\u003cul style=\"list-style-type: disc;\"\u003e\u003cli style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; color: black;\"\u003e\u003cspan style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; color: black;\"\u003eExperience with John Deere Operations Center\u003c/span\u003e\u003c/li\u003e\u003cli style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; color: black;\"\u003e\u003cspan style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; color: black;\"\u003eIssue resolution experience with John Deere programs and systems\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; color: black;\"\u003eHigh comfort level and experience with consumer software applications\u003c/span\u003e\u00a0\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv style=\u0027padding: 10px 0px;border: 1px solid transparent;\u0027\u003e\u003cdiv style=\u0027font-size:16px;word-wrap: break-word;\u0027\u003e\u003cH2 style=\u0027font-size: 1em; margin: 0px\u0027\u003eEducation\u003c/H2\u003e\u0026#13;\u003c/div\u003e\u003cdiv\u003e\u003cp\u003e\u00a0\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;\"\u003eIdeally you will have a degree or equivalent related work experience in the following:\u00a0\u00a0\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u00a0\u003c/p\u003e\u003cul style=\"list-style-type: disc;\"\u003e\u003cli style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;\"\u003e\u003cspan style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;\"\u003eBachelor\u0027s degree in Business, Management, or equivalent discipline\u00a0\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"WordSection1\"\u003e\u003cp\u003e\u003cstrong\u003eWhat You\u0027ll Get\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eAt John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you\u0027ll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:\u003c/p\u003e\u003cul\u003e\u003cli\u003eFlexible work arrangements\u003c/li\u003e\u003cli\u003eHighly competitive base pay\u00a0\u003c/li\u003e\u003cli\u003eSavings \u0026amp; Retirement benefits (401K and Defined Contribution)\u003c/li\u003e\u003cli\u003eHealthcare benefits with a generous company contribution in the Health Savings Account\u003c/li\u003e\u003cli\u003eAdoption assistance\u003c/li\u003e\u003cli\u003eEmployee Assistance Programs\u003c/li\u003e\u003cli\u003eTuition assistance\u003c/li\u003e\u003cli\u003eFitness subsidies and on-site gyms at specific Deere locations\u003c/li\u003e\u003cli\u003eCharitable contribution match\u003c/li\u003e\u003cli\u003eEmployee Purchase Plan \u0026amp; numerous discount programs for personal use\u003c/li\u003e\u003cli\u003eVacation and Holiday Pay\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u00a0$50,916.00\u00a0 -\u00a0$76,368.00\u00a0 + Benefits\u003c/p\u003e\u003cp style=\"margin-left:3.0px\"\u003eFollow this link to learn more about our Total Rewards Package\u00a0\u003ca href=\"https://bit.ly/3XCd8fL\" target=\"_blank\" rel=\"noopener\"\u003ehttps://bit.ly/3XCd8fL\u003c/a\u003e\u00a0\u003c/p\u003e\u003cp style=\"margin-left:3.0px\"\u003e\u003cspan style=\"font-size:12.0px\"\u003e\u003cspan style=\"font-family:Aptos, sans-serif\"\u003eMust be 18 years of age or older to apply\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/div\u003e\u003cp\u003e\u003cspan style=\"font-size:9.0px\"\u003eThe information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u00a0\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size:9.0px\"\u003eThe terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere \u0026amp; Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company\u0027s board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere \u0026amp; Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u00a0\u003c/p\u003e\u003cp\u003e\u00a0\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size:9.0px\"\u003eACA Section 1557 Nondiscrimination Notice\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size:9.0px\"\u003e\u003cspan style=\"font-family:Aptos, sans-serif\"\u003e\u003cem\u003eThe John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.\u003c/em\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u00a0\u003c/p\u003e