2nd Shift - Front Office Coordinator

Position: Front Office Coordinator Salary: $18.92 – Negotiable Location: Gaming Division Reports to: Hotel Manager   

Responsibilities: 

• Must adhere to and make sure their team adheres to all established rules, regulations, procedures, and policies of North Star Mohican Casino Resort and the Hotel Department. 

• Must dress professionally. 

• Adhere to the highest service standards to ensure guest satisfaction.  

• Monitor and expedite traffic flow in lobby for efficiency and guest satisfaction.  

• Respond to guest inquiries in an efficient, courteous and respectful manner.  

• Make schedule adjustments when necessary and inform the Hotel Manager. 

• Evaluate and monitor the ongoing performance of team members to ensure exceptional guest service is provided.  

• Maintain awareness of and effectively communicate to other staff and guest’s current promotions, events and programs.  

• Create and complete daily reports from the hotel management system.  

• Assist in the on-going training and development of all front desk team members.  

• Assume responsibility and perform duties of team members when there are staff shortages or when team members need assistance.  

• Coach and counsel team members when the need arises.  

• Conduct performance evaluations for team members.  

• Carry out all assignments given by the Hotel Manager. 

• Keep the Hotel Manager and in their absence the Hospitality Director informed of all pertinent information daily.  

Please note that the above list is not exhaustive but provides an overview of key responsibilities. Other duties may be assigned due to business needs and requirements.  

Qualifications & Education: 

• High School Diploma or GED required. 

• An associate’s degree in hospitality, business, hotel/restaurant management or related field is preferred.  

• Previous supervisor/management experience required, preferably in casino/hotel environment.  

• Must be proficient in Microsoft Office programs. 

• Must have the ability to learn hotel software.  

• Must be able to work a flexible schedule when required.  

• Must have exceptional guest service skills.  

• Ability to maintain positive and effective working relationships between departments and employees.  

• Must have strong critical thinking and problem-solving skills. 

• Ability to understand and implement policies and procedures. 

• Ability to plan and multi-task.  

• Must have demonstrated ability to maintain satisfactory working record in any prior or current employment.  

• Excellent verbal and written communication skills. 

• Must obtain and maintain a Gaming License. 

• Must follow MICS and TICS requirements per gaming division. 

• Valid driver’s license, reliable transportation, and insurance required. 

Disclaimer: The Stockbridge-Munsee Community operates as an equal opportunity employer, with Indian preference given in accordance with the Tribal Employment Preference Ordinance.