2nd Shift - Logistics & Fulfillment Supervisor

Description

Whisker is the maker of Litter-Robot, Feeder-Robot, and Litterbox.com. At Whisker, we believe pet parenthood can always get better.

As leading innovators in pet tech and refined pet accessories, we work tirelessly to solve problems and deliver smarter insights for pet parents while enriching the lives of pets. Whether it’s a self-cleaning litter box that automates scooping, an automatic feeder that helps pets develop healthier eating habits, or a modern cat tree that delights both humans and felines, we strive to deliver better solutions for consumers while transforming pet care along the way. To us, having a pet is the best thing ever. At Whisker, life together just keeps getting better.

Whisker is based in Auburn Hills, Michigan and Juneau, Wisconsin with 700+ passionate team members. We work in person 4+ days a week.

What You’ll Do:

The Logistics & Fulfillment Supervisor is responsible for the day-to-day operations of fulfilling customer orders, optimizing product flow, and supervising teams.  The Logistics & Fulfillment Supervisor will work closely with the Warehouse & Distribution leadership team to meet all daily requirements and with senior leadership to make Whisker the employer of choice in our region.

The work location for this position is the Caine Warehouse in Reeseville, WI. However, the training period will take place at the Whisker Warehouse in Juneau, WI.

Essential Duties and Responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as deemed necessary.

• Manages the day-to-day fulfillment activities, material handlers, pick & pack, inventory, and organization of the warehouse
• Develops, tracks, and reports on key performance indicators (KPIs)
• Participates in and conducts forklift training and ensures safe utilization of equipment
• Directly and through hourly team leaders, directs the activities of team members working on one shift in order to achieve daily departmental goals
• Coordinates with warehouses and vendors
• Interacts with cross-functional departments such as Customer Service, Marketing, Omnichannel, and Accounting and with plant functions including Planning, Supply Chain, Manufacturing, Shipping, and Management
• Establishes operational procedures for activities, such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current
• Conducts cycle counts and tracks inventory on a regular basis
• Develops and enforces procedures to ensure accurate and timely fulfillment of wholesale and international orders, including pallet building and parcel
• Problem-solves errors to establish root causes and countermeasures
• Establishes warehouse best practices and protocols to achieve an efficient warehouse 
• Participates in the hiring process and helps train warehouse personnel and issues work assignments; plans for future hiring
• Compiles, analyzes, and reports on various aspects of obtaining, maintaining, and distributing inventories 
• Maintains and applies knowledge of current policies, processes and regulations
• May be required to flex hours to support all areas of the business
• Will perform additional responsibilities when required

Leadership Responsibilities:

Directly and through hourly team leaders, manage the activities of departments and team members working on one shift.  Carry out supervisory responsibilities in accordance with Whisker policies and applicable laws.  Responsibilities include interviewing, training, and hiring associates, planning, assigning, and directing work, appraising performance, addressing issues through coaching and discipline, and upholding safety and quality guidelines. 

Requirements

What You’ll Bring:

• Bachelor’s degree or equivalent years of experience in a manufacturing, warehouse, distribution, and/or logistics environment that included pick-and-pack and fulfillment enterprises
• Experience shipping and/or receiving domestic and international orders
• Experience operating manufacturing equipment such as sit-down and stand-up forklifts, pallet riders, and manual and/or electric pallet jacks
• Maintains confidentiality of proprietary information
• Demonstrates strong attendance to lead by example and ensure team continuity
• Ability to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptions
• High degree of initiative, self-motivation, and ability to motivate others
• Ability to establish and maintain cooperative working relationships with Team Members and colleagues
• Basic workers’ compensation and insurance (property & casualty, equipment, etc.) knowledge
• Understanding of behavior-based safety principles
• Comfortable with office pets (cats, dogs) 
• Experience in implementing 5S, Lean, or continuous improvement practices

Not Required but Nice to Have!

• Experience working with SAP (ERP system)
• Experience working with FedEx, DHL, UPS, USPS, and/or third-party logistics partners

Benefits & Purrks: 

Join a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the “why”, and has a strong sense of empathy and openness to new perspectives. Be a part of exciting growth, work with incredible people, and create tomorrow’s pet products—plus a whole lot of extras. You will also be provided with:

• Premium Medical/Dental/Vision insurance
• Paid parental leave
• Whisker Parents Program
• 1 day "pawternity" leave for new pet adoption
• Pet Insurance discount
• 401K match
• Flexible spending accounts
• Company-paid short-term disability and life insurance
• Employee Assistance Program (EAP)
• Generous paid time off
• 14 Paid Holidays
• Top of the line equipment
• Pet-friendly office
• Whisker products and swag
• Continuing education Support
• On-site gym with Peloton
• Referral program

Statement of Inclusivity:

We believe different perspectives make Whisker better and strive to create a place where everyone has equal opportunities to thrive.

Please ensure to regularly check your email spam folder for any communication from Whisker to avoid missing important updates regarding your application status.

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