2nd Shift Manager - Janitorial and Building Maintenance Services

City Wide Facility Solutions is actively seeking a full time 2nd Shift Night Manager for our Central New Jersey office.

City Wide, the nation’s leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. In this position, you will serve our Central New Jersey franchise, one of more than 70 markets covered across the United States and Canada. Our mission at City Wide is to create a ripple effect by positively impacting the people and communities we serve. We believe in doing business the right way and are looking for people that feel the same way.

Objective

The Night Manager is responsible for ensuring that our Independent Contractors (IC) are providing janitorial and other maintenance services that meet our quality standards and fulfill our client's scope of work. The Night Manager will visit client facilities in a defined territory in Central New Jersey, such as warehouses, distribution centers, auto dealerships, industrial plants, offices, and medical facilities. The Night Manager must be able to exercise good judgment in escalating issues, providing proactive coaching to address performance shortfalls, and be willing to "roll up their sleeves" when necessary to solve problems.

Essential functions

• Develop and maintain productive, working relationships with Independent Contractors (IC) and In-House labor by communicating client priorities and collaborating on solving problems.
• Review scope of work and ensure quality assurance.
• Communicate with Facility Solutions Manager daily for any issues that need immediate attention, including a nightly recap via email or phone message.
• Make recommendations for work assignments and terminations when necessary.
• Manage inspections, customer complaints, and customer requests following City Wide policies and procedures.
• Oversee new account starts
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
• Other duties as necessary.

Overview of a Typical Day

• 4pm - Clock in at our East Brunswick office. Meet with our Facility Solutions Managers to discuss any client complaints, new starts, feedback on cleaning crews, etc. Read the day's inspection reports. Confirm the accounts you'll visit tonight.
• 5pm - 11pm - Visit accounts (typically visit a specific geographic area in Central New Jersey....could be Edison one night and Toms River another night, etc.). Visit accounts with complaints first and then check in on other accounts. Route is often planned out in advance for the week, but could change based on customer issues or emergencies. Take any phone calls from cleaning crews while in transit to troubleshoot issues.
• 11:30 - 12am - Complete final report of what happened that evening, recommendations of any staffing changes, and confirmation that complaints were resolved.

Position Requirements

• Typical working hours 4pm - 12am (can be flexible with hours)
• High school diploma required or equivalent experience in commercial janitorial services industry.
• Three years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.
• Strong planning, organization skills, and attention to detail.
• Excellent communication and interpersonal skills.
• Must have reliable transportation as job requires traveling to client sites across Central New Jersey
• Must be innovative and strive for continuous process improvement.
• Bilingual Spanish is highly desired
• Handyman, carpet cleaning, strip/wax, etc. or other relevant experience a plus.

Physical Demands

The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 25 pounds.

Health insurance

Paid time off

401K

Mileage reimbursement