2nd Shift Parts Counter Sales-Inside

Parts Sales Representative-Inside

Summary 

The primary function of the Parts Sales Representative is to assist customers in finding 

the appropriate parts for their truck both in person and on the telephone. Work with 

customers, mechanics, and peers to find accessories and order parts for repairs 

enhancements or overall needs to the vehicle. Assist in stocking and organizing 

showroom floor as necessary.

Job Responsibilities 

•  Maintain customer goodwill by greeting and acknowledgement of all customers 

he/she comes in contact with, offer to assist.

•  Answer the telephone within 3 rings or less with the proper greeting and offer to 

assist the customer with the inquiry. 

•  Suggest additional products and/or services to repair the problem and meet the 

customer’s needs.

•  When working the parts counter, follow prescribed cash, credit, and check 

processing procedures of the dealership.

•  Processes cores warranties. 
•  Follow up on shortages and expedite by reporting to Parts Manager.
•  Be knowledgeable in product merchandising.
•  Attend training as prescribed by management to maintain proficiency in job 

description.

•  Provide service technicians with parts as required.
•  Maintain the retail sales floor and displays to meet or exceed the dealership 

standards.

•  Performs other tasks as assigned by Parts Manger.

Qualifications and Other Requirements

•  Strong customer service and communication skills.
•  Ability to research and process orders efficiently.
•  Computer proficiency in order processing. 
•  Working hours: The individual may be required to work varied shifts, including 

evenings, weekends, or extended hours based on the needs of the business. 

Business Skills

Candidatel has demonstrated a strong set of business skills listed below.

•  Personal Accountability - Being answerable for personal actions.
•  Problem Solving - Defining, analyzing and diagnosing key components of a 

problem to formulate a solution.

•  Flexibility - Readily modifying, responding and adapting to change with minimal 

resistance.

•  Teamwork - Cooperating with others to meet objectives.
•  Diplomacy - Effectively and tactfully handling difficult or sensitive issues.
•  Customer Focus - Anticipating, meeting and/or exceeding customer needs, 

wants and expectations.

•  Interpersonal Skills - Effectively communicating, building rapport and relating well 

to all kinds of people.

Behaviors

Candidatel needs to have the following behaviors for superior job performance.

•  Interaction - The job requires frequent communication and engagement with 

others.

•  People-Oriented - The job requires building rapport with a wide range of 

individuals.

•  Customer-Oriented - The job requires identification and fulfillment of customer 

expectations.

•  Versatile - The job requires adapting to various situations with ease.
•  Frequent Change - The job requires rapid shifts between tasks.
•  Urgency - The job requires decisiveness, quick response, and fast action.
•  Persistence - The job requires finishing tasks despite challenges or resistance.
•  Following Policy - The job requires adhering to rules, regulations or existing 

methods.

•  Consistent - The job requires predictable performance in repetitive situations.

Physical Requirements

The physical demands described here are representative of those that must be met by 

an employee to successfully perform the essential functions of this job. 

Physical requirements commonly associated with an individual working in a heavy duty 

truck repair shop. 

•  Mobility: The individual should be capable of moving around the facility, including 

walking and standing.

•  Vision: Good eyesight and visual acuity are important for the individual to read 

and use the computer and other sales equipment.

•  Hearing: The individual should have good hearing to communicate effectively 

with technicians, customers, and vendors.

•  Manual dexterity: A certain level of manual dexterity is required for the individual 

to handle paperwork, use computer systems, and potentially assist technicians 

with tasks such as parts ordering.

•  Lifting: While heavy lifting may not be the primary responsibility of the individual, 

the ability to occasionally lift and move objects 5 to 25 pounds may be 

necessary.

Company overview

Work with a strong organization summarized below:

Palmer Trucks is a full-service Kenworth dealership network serving Ohio, Indiana, 

Kentucky and Illinois with a comprehensive package of products and services. As a 

family-owned business with more than a half-century history of growth and success, 

Palmer Trucks has grown to a team of 700 individuals. With more than two million 

trucks on U.S. highways and interstates at any given time, a paramount need exists to 

keep the industry moving forward – 24 hours a day, 7 days a week.

We maintain a commitment to forming authentic and valuable connections through 

fulfilling the industry’s unique, time-sensitive needs as a trusted partner. We accomplish 

this by providing products and services of the highest quality and value – personalized 

for you. Because of this philosophy, we develop and nurture long-term, valuable 

relationships with our partners. The Palmer Trucks team has the utmost privilege and 

gratitude of doing business, and these core values are what keep customers returning 

year-after-year and are what have kept us – On the Road Since 1965.

Benefits

Palmer Trucks is a family-owned company with nearly 60 years of success, treating 

everyone with respect and dignity. Our team is always ready to help you find the best 

benefits package for you and your family. 

Individual, spouse and family coverage. Multiple products are affordable and provide 

value for you and your family. 

•  Health and Wellness Benefits 
•  Medical Insurance 
•  Dental Insurance 
•  Vision Insurance
•  Supplemental Products like Short-Term, Long-Term Disability 

Financial stability and Retirement Preparedness: 

•  Our 401(k) program includes a company match 
•  Retirement Planning Assistance 
•  Financial Guidance and Education 

Paid Time Off:

•  Full-time employees enjoy paid holidays and personal time 
•  Vacation is based on the length of service. 

Resources when we face major challenges and life events:

•  Life Insurance, Critical Illness, and other Products
•  Bereavement and Employee Assistance Program
•  Mental Health Resources readily accessible and without stigma 

Paid Training and Tools Assistance to do the job right. 

Job Posting Information

This position is with an immediate opening start date and will allow for the proper notice 

for existing employer. Submit your resume with confidence that all contacts with us are 

completely confidential. 

Palmer Trucks is committed to working with and providing reasonable accommodations

to individuals with disabilities. If you would like to request a reasonable accommodation 

for a medical condition or disability during any part of the application process, please 

contact:[email protected] 

Palmer Trucks is an Equal Opportunity Employer. All Applicants are considered for 

employment without a regard to race, color, national origin, religion, sex (including 

pregnancy), age (40 or older), disability, veteran status or any other legally protected

category.

Reports to Parts Manager

Updated June 17, 2025