2nd Shift Security Guard (Full-Time, Onsite)

This is a full-time position. The Security 2nd Shift primary work schedule will be Wednesday through Sunday, 3:00 p.m.—11:00 p.m., though this is subject to change based on museum programming, events, and department needs.

The MASS MoCA Security team is responsible for providing a safe and engaging environment for museum employees and visitors, as well as our campus tenants and their customers. Security Guards assist the Museum Attendant team to safeguard the artwork, and serve as the front line for all security and safety considerations and policies for the museum, its staff and patrons; responsibilities include but not limited to protecting the museum from all types of threats, including but not limited to damage, theft, and fire.

While patrolling the galleries and grounds, or posted in the museum’s lobby, MASS MoCA Security is also available to help visitors by answering their questions, reuniting lost children (and sometimes adults) with their caregivers, and ensures that visitors and employees follow all museum policies. 

Duties and Responsibilities

• Monitor and protect museum visitors, employees, assets and equipment, as well as campus tenants, their customers and property.
• Respond to all medical and other emergencies.
• Serve as the first point of contact for emergency personnel arriving on campus.
• Complete regular tours of museum buildings and campus, locks/unlocks/monitors entrances, exits, galleries, office spaces, and tenant spaces as necessary.
• Report hazardous and unsafe conditions to appropriate departments.
• Work closely with the Visitor Experience team (Box Office and Museum Attendants) to support the museum’s goals for exemplary visitor service and experience.
• Respond to assistance requests from Museum Attendants and other museum employees.
• Give directions and inform visitors of museum and campus policies and guidelines.
• Provide crowd control and security for museum events and festivals.
• Assist with event and festival security setups and deinstallation.
• Direct traffic and parking.
• Assist with way-finding for visitors, help with lost children (and adults).
• Monitor surveillance systems.
• Coordinate shipments and deliveries with departments and tenants as needed.
• Attend mandatory and recommended training about the art, customer service, safety and other topics as required.
• Write reports documenting unusual observations, occurrences, incidents, as well as log sheets, and other daily paperwork

Qualifications and Requirements: 

• A MASS MoCA Security Guard requires a high school diploma (or GED).
• Our Guards must be or willing to be trained and certified in First Aid, CPR, and AED, as well as other emergency procedures (i.e. fire and disaster evacuations, active shooter).
• Act as a team player who works well with others, and shows courtesy and respect to colleagues.
• Able to work independently and as part of a team. Regular and punctual attendance required, flexibility in schedule may be needed to cover team needs. 
• Strong people skills, including diplomacy and empathy.
• Strong verbal, communication, analytical skills.
• Adept in conflict resolution; ability to de-escalate a wide range of situations.
• Strong attention to detail, multi-tasking, and critical thinking.
• Exercise discretion and independent judgment.
• Proficient in, or willing to become proficient in, the use of a two-way radio.
• Excellent written skills (legible handwriting) and computer literate (Google, docs, spreadsheets, email, etc).
• This job description is intended to describe the general nature of the role and the work being performed. It is not an exhaustive list of all responsibilities. The Security Guard may be required to perform duties outside of their normal responsibilities, as needed.

Work Conditions 

• This position's primary work schedule will be Wednesday through Sunday, 3:00 pm-11:00 pm, though this is subject to change based on museum programming, events, and department needs.
• Availability on weekends, holidays, as well as events, programs and festivals, including those after museum hours.
• This position requires indoor and outdoor patrolling year-round, including in inclement weather conditions. 
• This position may require work in dimly lit areas, and/or may be subject to strobe lights or other photo sensitive situations.

Physical Requirements

• Must be able to sit, stand, and walk for long periods of time.
• While performing the duties of this job, the employee may be required to climb, stoop, kneel, crawl, twist, bend, sit, walk, stand, and use repetitive movements of the hands.
• Must have excellent hearing, vision, sense of smell in order to be acutely aware of the surrounding environment.
• Able to lift, carry, and operate a 25 pound fire extinguisher.
• Must be able to wear PPE when necessary.

Compensation and Benefits: 

• Non-Exempt. Minimum starting rate of: $19.00/ hour 
• 2nd Shift Differential $0.50/hour
• Medical insurance 
• Dental insurance
• Life insurance
• Long term disability insurance
• Flexible Spending Account (FSA)
• Dependent Care Account (DCA)
• Medical deductible reimbursement
• 401(k) retirement plan
• Roth 401(k) option
• Paid Time Off (PTO) 
• Emergency Assistance Fund (LemonAid)
• Retirement planning support
• Professional development reimbursement
• Educational leave
• Reciprocal Organization of Associated Museums (ROAM)
• Employee Assistance Program (EAP)
• Student loan repayment assistance
• Discounts at Gift Shop and R&D Store
• Staff appreciation social events year-round

About MASS MoCA:

MASS MoCA is a vibrant non-collecting art museum with approximately 300,000 square feet of exhibition space dedicated to visual art and projects by contemporary artists. Formerly a 19th century factory, these exhibition spaces are unconventional, vast, soaring galleries spanning multiple buildings. Half of that space is dedicated to rotating 10–16 month exhibitions of which we present 4 to 6 large-scale exhibitions per year, along with smaller projects and commissions. The additional space is dedicated to long-term exhibitions in conjunction with artists, estates, and collections that run from 10 months to 25 years. MASS MoCA frequently works directly with artists on the fabrication of new commissions and large-scale site-specific installations. 

MASS MoCA was founded in 1999, not only as a contemporary art museum and performing arts venue, but also as a creative campus with a regional, national and global impact. MASS MoCA is one of the world's liveliest centers for making and enjoying today's most evocative art. With vast galleries and a stunning collection of indoor and outdoor performing arts venues, MASS MoCA is able to embrace all forms of art: music, sculpture, dance, film, painting, photography, theater, and new, boundary-crossing works of art that defy easy classification. From its beginnings as the major textile mill Arnold Print Works in the mid-19th century, to its days as the Sprague Electric Company in the mid-20th century, to its current iteration as a globally renowned contemporary art museum and fabrication center, the 24-acre MASS MoCA campus has a rich history of serving as the economic engine of the city of North Adams and the surrounding region.