4520 - Transition Assistance Administrative Specialist

Job Description:

• Provides on-site administrative and customer service support to the Military & Family Readiness Center (M&FRC) at Nellis Air Force Base in support of the Transition Assistance Program (TAP).


• Performs TAP participant intake, scheduling, data entry, and records management functions in accordance with Air Force and Department of Defense (DoD) policies and procedures.


• Supports office automation, correspondence preparation, workshop coordination, and document control activities.


• Serves as a front desk representative and primary administrative point of contact for Service Members and authorized customers.


• Ensures timely and accurate processing of administrative actions, documentation, and customer inquiries.

Key Responsibilities:

• Greet and assist walk-in and scheduled customers in a professional manner.


• Answer, screen, and route telephone calls and email inquiries.


• Conduct TAP participant intake and ensure proper documentation.


• Perform data entry into AFFIRST and other authorized systems with high accuracy.


• Schedule TAP workshops, counseling sessions, and briefings.


• Maintain calendars, room reservations, and appointment tracking.


• Prepare recurring and non-recurring correspondence, reports, emails, memorandums, and rosters.


• Maintain official records, electronic files, and suspense tracking systems.


• Protect Personally Identifiable Information (PII) in accordance with Privacy Act requirements.


• Prepare classrooms and materials for workshops and events.


• Coordinate with M&FRC staff to ensure seamless administrative support.


• Meet established performance standards for accuracy and timeliness.

Qualifications:

• Citizenship:  U.S. citizenship required.


• Education:

• High school diploma required.


• Associate degree in Business Administration, Office Management, or related field preferred.

• Experience:

• Minimum of two (2) years of relevant administrative experience supporting military, federal, or comparable organizational environments.


• Experience providing front desk customer service in a professional office setting preferred.


• Experience supporting military personnel services or transition programs highly desirable.

• Skills:

• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams, SharePoint).


• Strong written and verbal communication skills.


• Demonstrated attention to detail and data accuracy.


• Ability to manage multiple tasks and suspense dates.


• Strong organizational and time management skills.


• Professional customer service demeanor.


• Ability to work independently in a non-personal services contract environment.

Required DoD Systems, Tools, and Framework Experience:

• Experience or familiarity with Air Force Family Integrated Reporting and Statistical Tracking (AFFIRST) system preferred.


• Experience supporting DoD Transition Assistance Program (TAP) functions preferred.


• Knowledge of Air Force records management procedures (e.g., AFI 33-322 or successor guidance).


• Understanding of Privacy Act and protection of PII.


• Ability to obtain and maintain a Common Access Card (CAC).


• Familiarity with Trusted Associate Sponsorship System (TASS) preferred.

We are an Equal Opportunity Employer and strive to provide equal employment opportunity to all applicants and staff in accordance with sound employee relations practices and federal and state laws.  All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry, genetic information, pregnancy status, or any other characteristic protected by law.