9-1-1 Deputy Director

Starting Compensation:

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Job Description:

In Lancaster County, PA, the Deputy Director of 9-1-1 serves as a senior administrative and operational leader within the consolidated Department of Public Safety. They assist the Executive Director in planning, organizing, and directing the day-to-day operations of the 9-1-1 Emergency Communications Center (ECC).

Core Responsibilities

• Operational Management: Works closely with and supports the 9-1-1 ECC Operations manager who oversees the 24/7 operations of the emergency communications center (ECC). They also support supervisors, and administrative staff to ensure the smooth business continuity of the 9-1-1 ECC.

• Policy and Compliance: Ensures all operations and personnel comply with Pennsylvania Emergency Management Agency (PEMA) guidelines, APCO standards, International Academy of Emergency Dispatch (IAED) standards, and state/federal public safety regulations.

• Accreditation and Professional Standards: Works closely with the quality improvement and training program managers to ensure that policies and procedures align with national accreditation standards and industry best practices. Evaluates the performance of telecommunicators and establishes strict certification and continuing education criteria for professional standards.

• Technology and Infrastructure: Collaborates with County IT Department to maintain systems like Next Generation 9-1-1 (NG9-1-1), dispatch protocols (ProQA) systems, and GIS mapping.

• Personnel & Fiscal Oversight: Assists in managing the 9-1-1 ECC divisional budget, strategic financial forecasting, 9-1-1 / PEMA grant applications, and works closely with the 9-1-1 ECC Operations Manager to ensure staffing allocation during regular workdays and during major incidents.

• Liaison & Public Outreach: Acts as the primary point of contact and representative for partner emergency service agencies, the public, and local/state government boards regarding 9-1-1 Emergency Communications.

Qualifications & Requirements

• Education: Typically requires a Bachelor’s degree in Emergency Management, Public or Business Administration, or a related field (equivalent combinations of education and public sector experience are often accepted).

• Experience: Requires progressively responsible administrative and management experience within an emergency communications/9-1-1 center.

• Key Skills: High-level decision making, strategic financial foresight, project management, proficiency in business administration, and the ability to maintain composure during major disasters or under challenging working conditions.

The County of Lancaster offers comprehensive benefits to our employees.  Read more about our benefits here.

Lancaster County Government provides Equal Employment Opportunity for all persons regardless of race, religion, age, sex, national origin, genetic information or disability. The County also observes all applicable laws regarding Veterans status. The County reflects this action in all areas of employment and compensation practices and policies. Employment with the County is based upon the ability to perform the job as well as dependability and reliability once an individual is hired.