911 Dispatcher

911 Dispatcher
HIRING RANGE: $28.06 - $31.58/hourly Plus a $5,000 Hiring bonus for Laterals 

About the Position: 
As a 911 Dispatcher with the Grand Junction Regional Communication Center, you will contribute to the safety of our community by receiving incoming calls and performing dispatching activities for police, fire, and ambulance services. If you would like to join an experienced emergency communications team that values its employees, offers training and advancement opportunities, and is committed to providing the highest quality of service, we invite you to apply today.

About the Grand Junction Regional Communication Center: 
The Grand Junction Regional Communication Center (GJRCC) serves multiple highly-respected law enforcement and fire/EMS agencies that use state-of-the-art equipment and modern tactical response techniques to provide the highest level of service to the citizens of Mesa County, Colorado. 

You’ll be part of a team of professionals who work to improve the lives of those in their community. We are an IAED ACE-accredited center, and our training program is APCO-certified through the Agency Training Program Certification, and we work with national and state professional associations to equip us to serve our citizens. Finally, the GJRCC values its employees by providing paid training, a supportive culture, and opportunities for professional development and career advancement.

What You'll Do: 
As the first contact point with the public via the 911 and non-emergent telephone and text lines, the 911 Dispatcher must obtain information from callers who are requesting police, fire, ambulance, and other emergency services. 

Typical duties include:

• Answering emergent and non-emergent calls for service while simultaneously recording information.
• Calming, negotiating, advising, and otherwise communicating with the caller to obtain the necessary information to determine both the nature of the call as well as what resources to send.
• Coordinating and relaying information and assistance requests to the appropriate law enforcement, fire, or emergency medical service agency.

 
To view the full Job Description, click here.

This position is a safety sensitive position, which means you will be subject to random drug screens due to the nature of the work performed. 

What We're Looking For:

• High School diploma or equivalent.
• Type 3,000 kph (50 wpm).
• Excellent interpersonal and communication skills.
• Good moral character, judgment, and decision-making skills.
• High attention to detail and ability to multi-task.
• Ability to work varying shifts, including day, swing, graveyard, holidays, and weekends as assigned.
• Ability to work required overtime when necessary.
• Ability to pass a background investigation that meets all local, State, and Federal requirements.

Notice to Applicants:
In compliance with the Colorado Job Application Fairness Act, we kindly request that you do not include the dates of your education to include years of attendance or graduation on your application, resume or attachments.

Important Notice:
During the course of the application and hiring process, you will be asked to disclose information about your past activities. The below list of critical admissions, which may be cause for disqualification from employment with the Grand Junction Regional Communication Center, is provided to Background Investigators, Computerized Voice Stress Analysis (CVSA) Technicians, and others involved in the recruitment process. It is important that you be completely honest and forthright about this history. While a critical admission may or may not disqualify an applicant from a job, discovery of misleading or deceitful information provided by the applicant is immediate cause for disqualification. 

• Any felony investigation or conviction
• Any conviction for a crime of violence, specifically assaults, domestic violence, etc.
• Any conviction for a "hate crime" such as ethnic intimidation
• Perjury conviction
• Any theft conviction regardless of value of item
• Theft from current employer or a previous employer
• History of/current drug use 
• Current alcohol abuse 
• An alcohol or drug conviction including but not limited to DUI/DWAI, depending on recency
• Hit and run accident conviction
• Being under or having been under driving restraint, cancelation, suspension or revocation of driving privileges in Colorado or any other state

Please note: The listed critical admissions are not the exclusive basis for disqualification. The City reserves the right to disqualify any applicant who may or may not have any one or all of the foregoing admissions.

 Testing Process:

• Initial Skills Testing
• Panel Interview
• Sit-a-long
• Computerized Voice Stress Analysis (CVSA)
• Fingerprinting
• Suitability/Psychological Evaluation
• Background Investigation
• Executive Interview
• Pre-Employment Drug Screen
• Hearing/Color Blindness Exam

Recruitment Timeline:
 *Please note that each step is contingent upon successful completion of the prior step. This is a tentative timeline that is subject to change.

Oral board interviews will take place during on November 17, 2026, December 1, 2026, and December 17, 2026.

Oral board interview weeks include suitability interviews and testing as well Computer Voice Stress Analysis (CVSA) and fingerprinting to obtain a criminal history.
Executive interview dates tentatively scheduled for:

• February 8, 2027, and February 18, 2027
• All final offers for the Academy, will be tentatively extended no later than March 12, 2027 (earlier applicants could receive final offers prior to this date.) 
• 911 Dispatcher Academy is scheduled to begin on March 29, 2027.  This will be the job start date.

Cindy Casteel, Communications Center Manager, is available to discuss the position more in detail and to answer questions. She can be reached by calling (970) 549-5404 or by emailing [email protected].

City Employee Health Clinic:
The City is committed to supporting the health and well-being of employees and their families. Our near-site Sage Health & Wellness Center offers free or low-cost healthcare services for employees and dependents enrolled in a City health plan. Services include preventive care, health assessments and coaching, treatment for common illnesses, lab services, physical therapy, a medical massage therapist, and behavioral health counseling. The clinic also offers wellness programs, challenges, and classes that empower employees and their families to stay healthy and thrive.

Explore the Area:  
Grand Junction, Colorado, is the key access point to the mountains and canyonlands of western Colorado and eastern Utah. Centrally located between Denver, CO (250 miles east) and Salt Lake City, UT (270 miles west), Grand Junction was named for the convergence of the Gunnison River and Colorado River. Over 1.5 million acres of public lands connect the area’s alpine terrain with the dramatic high desert, nourished by powerful rivers that sustain the vibrant agriculture industry. Opportunities for outdoor adventures are abundant in every season due to the year-round temperate climate. Home to “Nature’s Trifecta,” Grand Junction is surrounded by the Colorado National Monument – a mini-Grand Canyon, Rattlesnake Arches – the second-largest concentration of natural arches in the world, and the Grand Mesa – the largest flat-top mountain in the world. Agritourism, art and history, boutique shopping, and trendy restaurants complement the outdoor recreation scene. With a population over 160,000 in Mesa County (over 70,000 within the City limits), Grand Junction has all the city amenities you expect with a hometown atmosphere that is friendly and comfortable. See Visit Grand Junction for more information.

At the City of Grand Junction, we proudly operate as an Equal Opportunity Employer, purposely building an inclusive workforce representative of various cultures, perspectives, and experiences. We believe in respect for all and do not discriminate based on hair, race, color, religion, creed, sex (including pregnancy, gender identity, gender expression and sexual orientation), national origin, age (40 or older), disability, genetic information, marital status, veteran status or any other status protected by applicable federal, state or local law.

If you have any questions or need assistance or accommodations due to a disability, please contact our Human Resources office at 970.244.1512.