A2V Support Case Manager

SUMMARY

The Alternatives to Violence (A2V) Case Manager provides direct support, advocacy, case management, and violence prevention services to youth and families participating in the A2V program. The Case Manager works closely with youth impacted by community violence, trauma, school challenges, family conflict, and other barriers to success. Through individualized support, group engagement, community collaboration, and resource coordination, the Case Manager helps youth build protective factors, strengthen life skills, and achieve positive outcomes.

This position requires flexibility to support programming outside of traditional business hours, including after-school activities, community events, enrichment trips, family engagement opportunities, and occasional weekend programming.

RESPONSIBILITIES

• Recruit, enroll, and orient youth and families into the A2V program.


• Create and maintain a safe, welcoming, culturally responsive, and trauma-informed environment for participants.


• Develop positive and supportive relationships with youth and their families.


• Conduct assessments to identify participant strengths, needs, goals, and barriers.


• Develop, implement, and monitor individualized service plans for assigned youth.


• Maintain ongoing communication with youth and families through in-person meetings, phone calls, virtual meetings, and home visits as appropriate.


• Provide case management services, advocacy, support, and referrals to internal and community-based resources.


• Facilitate individual and group activities focused on violence prevention, conflict resolution, emotional wellness, leadership development, healthy relationships, and life skills.


• Coordinate youth participation in workshops, enrichment activities, service-learning opportunities, workforce development experiences, retreats, and community events.


• Provide crisis intervention and support to youth and families as needed.


• Collaborate with schools, community organizations, service providers, and caregivers to support participant success.


• Monitor participant attendance, engagement, and achievement of program goals.


• Provide recognition and incentive opportunities that promote youth engagement and retention.


• Maintain accurate and timely documentation including case notes, assessments, service plans, attendance records, referrals, and outcome tracking.


• Enter all required data into agency databases and reporting systems within established timelines.


• Maintain participant files and records in compliance with agency and funding requirements.


• Assist with outreach and recruitment efforts to increase program participation.


• Participate in program planning, special events, and agency initiatives.


• Attend staff meetings, supervision sessions, trainings, and required professional development opportunities.


• Maintain daily communication through agency email and other approved communication platforms.


• Adhere to all agency policies, procedures, confidentiality standards, and reporting requirements.


• Perform other duties as assigned by the Program Manager and agency leadership.

COMPETENCIES

• Strong knowledge of trauma-informed care and positive youth development principles.


• Knowledge of violence prevention and intervention strategies.


• Understanding of adverse childhood experiences (ACEs) and trauma impacts on youth and families.


• Ability to build rapport and establish trusting relationships with youth and families from diverse backgrounds.


• Strong crisis intervention, de-escalation, and problem-solving skills.


• Ability to exercise sound judgment and maintain professional boundaries.


• Effective verbal, written, and interpersonal communication skills.


• Strong organizational, documentation, and time-management skills.


• Ability to work independently and collaboratively as part of a multidisciplinary team.


• Proficiency in Microsoft Office applications and electronic documentation systems.


• Ability to maintain confidentiality and handle sensitive information appropriately.


• Demonstrated commitment to equity, inclusion, and culturally responsive practices.

EDUCATION AND EXPERIENCE REQUIREMENTS

• S.W. or B.A. in Human Services or related field; MSW or equivalent preferred


• Experience working with youth in an urban setting.


• One to three years' experience in a children's services program environment highly preferred.


• One to three years prior experience facilitating educational workshops preferred.


• One to three years prior experience collaborating and forming partnerships with local vocational/ career development organizations.

ADDITIONAL REQUIREMENTS

• Due to the movement of presentation materials from office to work locations, the employee must be able to lift up to 30 pounds.


• All prospective employees must pass a criminal background check, child abuse check and FBI fingerprint clearance.


• Must own a car, have, and maintain a safe driving record on file with the Department of Motor Vehicles in the state in which the employee is licensed to drive. Must provide a valid driver's license, maintain proof of automobile liability insurance, and must maintain coverage.


• Some occasional evening and weekend work may be required