AB-Employee Questions - MUST CHANGE

The Unit Customer Service Representative serves as the primary administrative and communication hub for an inpatient nursing unit. The role supports patient flow, communication coordination, and unit operations by providing customer service, receptionist, and clerical support in a fast-paced, high-acuity clinical environment. The Unit Customer Service Representative facilitates timely communication between patients, families, visitors, and the healthcare team while ensuring unit organization, accuracy of information, and adherence to organizational standards and values.

• High school diploma or GED required.
• Prior experience in customer service, administrative support, or clerical roles required. 
• Experience in a healthcare, hospital, or high-volume service environment. 
• Experience managing multiple communication channels and competing priorities in a fast-paced setting.