ABRA Collision Manager

At Durango Motor Company (DMC), we believe exceptional results come from strong leadership, clear processes, and an unwavering focus on the guest experience. ABRA Auto Body & Glass plays a critical role in our Fixed Operations strategy, and we are committed to developing leaders who take ownership, build teams, and consistently deliver high-quality results.

As part of the DMC family, ABRA operates with a One Team mindset—working collaboratively across departments while maintaining individual accountability. We invest in our people, expect disciplined execution, and reward leaders who drive performance and culture.

Due to continued growth, we are seeking a Collision Manager to lead our ABRA Auto Body & Glass operation. This role is ideal for a proven leader who values accountability, coaching, and operational excellence while maintaining a strong, guest-focused culture.

Compensation:
$100,000-$150,000  annually (commensurate with experience and performance)

What We Offer

Training & Growth – Paid hands-on training, career development, and clear advancement opportunities
Work-Life Balance – Flexible PTO, sick leave, holiday pay, volunteer time off
Health & Wellness – Medical, dental, vision, supplemental insurance, employer-paid life insurance, employee assistance program, Anytime Fitness discount
Financial Perks – 401(k) with company match, Christmas Club savings/matching, annual boot allowance reimbursement, company uniforms, employee referral program 
Discounts & Extras – Employee discounts on products/services, supportive team culture built on collaboration & learning

Role Overview

The Collision Manager is responsible for leading the daily operation of ABRA Auto Body & Glass, developing team members, enforcing process consistency, and driving strong financial, quality, and guest experience results. This position requires hands-on leadership, strong communication skills, and the ability to balance people, performance, and profitability.

Job Responsibilities

• Develop, manage, and adjust the annual operating budget, ensuring alignment with performance goals throughout the year


• Lead daily execution by monitoring workflow, WIP, staffing levels, productivity, and cycle time
  


• Ensure consistent quality control and adherence to ABRA and DMC repair standards


• Partner closely with Service, Parts, Recon, and Sales teams to deliver a seamless guest experience
  


• Take ownership of guest feedback, including resolving negative reviews and service concerns in a timely and professional manner


• Hold team members accountable for guest experience, quality, and performance through regular feedback and coaching


• Recruit, interview, and onboard team members in partnership with Human Resources


• Conduct regular one-on-one meetings focused on performance expectations, development, and career progression


• Provide clear and consistent performance updates and action plans to the General Manager


• Actively manage and improve Employee Satisfaction Index (ESI), team morale, and retention


• Enforce operational processes consistently while identifying opportunities to improve efficiency and results

Qualifications & Experience

• 
  5+ years of combined experience in an automotive body shop environment, including prior leadership or management experience, required
  


• Strong understanding of collision center operations, workflow management, estimating, and quality control standards


• Demonstrated ability to lead teams, coach performance, and drive accountability


• Proven ability to collaborate, communicate, and problem-solve in a professional manner


• Guest-focused mindset with the ability to anticipate needs and deliver solutions


• Ability to manage multiple priorities in a fast-paced environment


• Proficiency with Microsoft Office (Word, Excel, PowerPoint)


• Experience using CCC ONE or similar estimating and management software


• Ability to work effectively in a collaborative, team-oriented setting


• Valid driver’s license with an acceptable driving record


• Willingness to complete a pre-employment background check

ABRA Auto Body & Glass is an EEO/AA/Veterans/Disabled employer

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.