ACA Customer Success Manager (Integrated)

Job Title: ACA Customer Success Manager (Integrated)

Department: ACA Services

Reports To: Manger, ACA Services (Based on assigned team)

Location: Any Selerix Location

Job Summary

An ACA Customer Success Manager manages the various stages of the Selerix ACA process, ensuring compliance with IRS filing and employer reporting requirements. This position is the primary liaison between the client and Selerix for ACA reporting. They work in conjunction with Selerix management and leadership to deliver best in class ACA reporting services.  An ACA Customer Success Manager may be assigned to one of three teams, SLX Internal, SS Retail or SS PEO.

This position requires an extensive knowledge of the ACA Regulations and the ability to assist and educate large clients and partners.

Key Responsibilities

• Consistently provides excellent customer service, including representing the clients’ and Selerix’ needs and goals to ensure quality.


•  Promptly researches and troubleshoots issues as reported by clients.


• Communicates effectively with clients and Company to ensure positive resolution of issues.


• Works collaboratively with partners, both internal and external, to resolve issues.


• Ensures all data requirements can be met by the client and/or case builder for implementation and to meet ongoing data cadence needs.


• Conduct onboarding meetings for new ACA clients using the established workflow.


• Responsible for the initial configuration of company in software.


• Conduct training sessions with clients following established timelines and processes.


• Maintain all required records and timelines in Monday.com.


• Configures user credentials and provides them to the client team.


• Following established processes and procedures, creates and configures setups based on client information.


• Consistently maintains security and confidentiality of all client data per Selerix company policy and HIPAA requirements.


• Participate in staff meetings, conference calls, and other meetings, as needed.


• Performs other duties as required. 

Qualifications

•  Fluent in English with strong written and verbal communication skills


• Professional demeanor with outstanding communication and interpersonal skills


• Customer focused mindset with a commitment to providing excellent service and support


• Demonstrate strong ethics and maintain confidentiality


• Expert Microsoft Office skills


• Proven project management skills with exceptional organizational abilities, strong attention to detail, and a proactive approach to identifying and correcting errors early.


• Self-starter and self-directed with excellent organizational and time management skills


• Work in a team environment as well as independently


• Demonstrates a sense of urgency with a proven ability to prioritize and manage multiple tasks and priorities effectively under pressure.


• Ability to interpret, evaluate and communicate detailed information while understanding and contribute to broader organizational goals.


• Ability to manage and support a high-volume portfolio of clients.

Must be eligible for US employment.

We offer the following benefits:

Medical, Dental and Vision insurance

4 weeks paid time off (PTO)

9 paid Holidays

401k (with match)- Basic Life - Long Term Disability (LTD)

Locations in Plano, Texas – Columbia, South Carolina – Harahan, Louisiana – Indianapolis, Indiana - Hybrid work schedule