About Us
The Global First Year is a partnership between Florida International University (FIU) and Shorelight. The Global First Year combines English language instruction and support with academic instruction and acculturation. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood in obtaining their FIU degrees.
Job Overview
The Academic Operations Coordinator (AOC) provides support for the FIU Global First Year academic team. Under the direction of academic leadership, the AOC drives academic protocols and implementation of academic policies along with tracking key performance indicators for student success data. The AOC supports students with curricular requirements for their intended majors as well as utilization of academic support services on campus. He/She/They supports FIU Global First Year and University staff to provide students with a smooth transition to their degree program. The AOC is responsible for accurate record keeping, and supports academic leadership in scheduling, teaching, and relationship building with FIU Global First Year. This position reports to the Academic Operations Director.
The Academic Operations Coordinator works with students one on one and in small groups to share academic and curricular information so excellent organizational skills, strong attention to detail, and outstanding interpersonal skills with cultural sensitivity toward students and staff from diverse backgrounds is critical. He/she/they is an energetic team player who thrives in a fast-paced environment and has excellent customer service skills. Strong problem-solving and decision-making abilities as well as the ability to work in a diverse environment that requires cross-cultural awareness and understanding is essential.
Essential Functions
Academic Data Management & Integrity
- Coordinate the collection of data and report on Academic KPI’s
- Develop and maintain cohort and student academic history and academic performance tracking
- Maintain student academic records and statistics, including progression statistics, FERPA release forms, workshop attendance, and notes from faculty
Academic Services
- Register students in courses within the student information system
- Develop and present workshops in partnership with Student Services
- Assist in the preparation and delivery of academic overview session at student orientation
Relationship Management
- Function as academic liaison to the student services team, providing trainings, and serving as the SME (Subject Matter Expert) as required
- Coordinate the academic support services for FIU Global First Year students in partnership with University
- Work closely with the College advisors to ensure a coordinated advising and registration process as students’ progress
- Participate in committee meetings with stakeholders across the University, including faculty and staff
Security
- Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
- Take responsibility for any Shorelight assets assigned to you
- Promptly report any security events, incidents or weaknesses to Shorelight Security
Minimum Qualifications
- Bachelor’s Degree, preferably in a related field
- 1+ years working experience in higher education or as administrative staff in a registrar’s office, academic, or related department
- High level of proficiency in MS Excel and MS Access
- Ability to work limited evenings and weekends
- Eligible to work in and travel freely to and from the United States without sponsorship
Preferred Qualifications
- Master’s Degree, preferably in a related field
- Proficiency with industry standard software and registration programs: Banner, PeopleSoft, Astra, (or other)
- Experience scheduling courses, classrooms, and faculty
- Experience with Salesforce or equivalent CRM at the data entry and administrative level
- Experience working successfully with non-native English speakers
Application Process
Background Check Required--Education, Criminal, Identity
FIU Global First Year is an Equal Opportunity Employer.
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