Academic Success Coordinator

Norfolk State University is seeking an Academic Success Coordinator to provide services that ensure a fair, equitable, and quality working and learning environment for all employees and members of the university community; to proactively and creatively provide all customers with superior, innovative, and cost-effective programs and services; to continuously seek and supply all customers with the opportunities and resources needed to enhance their knowledge, skills, and abilities so they may better support the mission of the university.

• The Academic Success Coordinator will oversee the tutoring lab and provide regular and ongoing assistance to faculty, staff, and students
• Coordinate, develop, and manage tutoring assignments and schedules
• Hire, train, supervise, and evaluate tutors
• Evaluate and analyze tutoring lab needs and scheduling to optimize tutors to ensure tutors are available for scheduled and walk-in appointments
• Establish a recruitment campaign for tutors and professional tutors internally and externally
• Maintain confidentiality, provide referrals, and work with a variety of services to support and enhance learning opportunities for students with special academic needs
• Ensure tutor and tutee attendance is documented in the computer system utilized to maintain data and reports
• Manage and develop reports related to tutoring services
• Coordinate training programs and workshops for tutors
• Collaborate with faculty, Program Chairs, Academic Deans, and Institutional Research to develop, integrate, implement, and manage academic support initiatives (e.g., peer-to-peer support, supplemental instruction, etc.)
• Develop and maintain an academic support repository of related content and resources
• Reviews and assesses the effectiveness of tutoring services based on academic reporting
• Maintains up-to-date inventory of instructional materials, equipment, and administrative tools necessary to support tutoring services
• Prepares and provides a variety of statistical reports, forms, and surveys related to tutoring services and staffing to illustrate trends
• Develop relationships with faculty to maintain a viable tutor selection process throughout the academic year
• Provide guidance and coaching to support tutors' facilitation of subject material to students
• Engage in continuous quality improvement initiatives, including regular and ad hoc assessment and reporting
• Attend conferences, workshops, seminars, meetings, etc., to keep abreast of research and advances related to tutoring and academic support
• Serve as the lead for the university tutoring services advisory board

Education, Experience, and Licensure, Certification required for entry into position:

•Bachelor’s degree in education, counseling, or related discipline

• Related experience in an educational setting

• Strong written and oral communication skills

• Organizational skills

• Management or supervisory experience in an educational setting

• In-depth knowledge of learning assistance models and best practices

• Ability to establish and assess work expectations

• Strong interpersonal and effective oral and written skills

• Ability to work and interact effectively with diverse groups of students, faculty, and staff to meet the goals of student success

• Demonstrated experience using spreadsheets, Microsoft Office Suite, and other computer-based information systems.

PREFERRED QUALIFICATIONS:

•Master’s degree in education or related field

•Experience in higher education

Hiring Range: $45,000-$58,000

Special Instructions:

You will be provided with confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Candidates may show interest by submitting via online, the following:

1. A letter of interest (via cover letter).
2. A current resume (via resume).
3. Completed Application via Workday
4. Transcripts of highest degree conferred (unofficial transcripts accepted, however, official transcripts are required of finalist) (via transcripts).
5. Names and contact information for three job references (include with resume).

Application and/or résumé for this position must be submitted electronically by 11:59 p.m. on the closing date through the Workday Human Capital Management System (HCM). Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms when submitting their state application and/or résumé. The decision to interview an applicant is based solely on the information received for this position from either the electronic application and/or résumé. RMS provides a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application for this position.

Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to University employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship.

Contact Information:

Name: Office of Human Resources

Phone: 757-823-8160

Email: NO EMAILED DOCUMENTS ACCEPTED

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

Contact Pathways