Academy - Customer Success Operations & Strategy Analyst

Job Summary

Are you curious about how AI is transforming business? Do you enjoy solving problems, uncovering insights from data, and helping customers achieve meaningful outcomes?  As a Customer Success Operations & Strategy Analyst, you'll play a key role in helping NetApp reimagine the future of Customer Success through AI, automation, analytics, and cloud technologies. This is more than an analyst role—it's an opportunity to influence how a global organization delivers value to customers at scale.

As part of the S3 Academy, NetApp's premier early-career development program, you'll gain hands-on experience, mentorship from industry leaders, and exposure to strategic initiatives that shape the future of our business. The S3 Academy is designed to develop the next generation of leaders through a combination of education, experience, and exposure.

What You'll Do

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  Explore AI, automation, and cloud technologies that improve customer experiences and drive business outcomes.
  
  


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  Turn data into insights by analyzing customer trends, adoption metrics, and business performance.
  
  


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  Build dashboards, reports, and frameworks that help leaders make smarter decisions.
  
  


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  Collaborate with teams across Customer Success, Product, Engineering, Data Science, and Sales.
  
  


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  Work on high-impact projects that improve how we engage, support, and grow customer relationships.
  
  


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  Present recommendations and ideas to stakeholders and business leaders.
  
  

What We're Looking For