Access Analyst

Southlake Campus

Position Summary / Career Interest:

The Access Analyst is an integral member of the Office of Access Management, responsible for partnering with ambulatory practices to help achieve the goal of optimized patient access to services within the health system to meet Health System goals. The Access Specialist is a liaison for all clinical departments; gathers compiles, analyses and presents information and reports from multiple systems and departments, identifies access barriers and partners with the practice on improvement solutions by reviewing the performance against target conditions and goals, develops recommendations and does build within the EPIC environment to ensure solutions are integrated with all technology to enhance the patients experience while meeting the provider ,department and health system needs.. Required Cadence proficiency/certification

Responsibilities and Essential Job Functions

• Must be proficient/certified as recognized through EPIC in Cadence.  This must be maintained throughout employment in this role.


• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.


• Responsible for the build and maintenance of physician templates, visit types and blocks within the EHR by working with access and revenue cycle analysts, health system leaders/providers and HITs.


• Ensures adherence to template standards as developed by the Office of Access Management.


• Ensures builds are integrated seamlessly with enhancement technologies.


• Works with individual practices to process and manage requests for schedule changes.


• Obtains, compiles, and presents data and possible solutions (if requested) for the Office of Access Mgmt. working with multiple different departments across the health system (including Ambulatory Operations, HITS, Revenue Cycle, Telecom, Analytics & Reporting).


• Reviews dashboards, analyzes data, pulls preset reports or navigates within the system (such as appointment turnaround time, MyChart and internet appointment requests) on a regular basis to identify divergence of access and targets or identifies problems with capacity management.


• Regulates appropriate use of decision tree algorithms, scheduling policies and procedures, including regulating automated call distribution system and appointment phone numbers/scripting.


• Recommends improvements and provides feedback/guidance to appropriate entities and partners including specialties, Access Office leadership or others as appropriate to resolve issues or concerns.


• Implements best practices based on leadership guidance and in collaboration with team.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.


• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• Bachelors Degree from an accredited College or University


• 3 or more years of healthcare clinic operations with familiarity with EHR scheduling workflows and/or revenue cycle experience that included knowledge of operational scheduling strategies, clinic throughput and performance improvement. AND


• Proficiency /Certification in Cadence as recognized through EPIC OR


• 7 or more years of healthcare clinic operations with familiarity with EHR scheduling workflows and/or revenue cycle experience that included knowledge of operational scheduling strategies, clinic throughput and performance improvement.

Preferred Education and Experience

• Additional proficiencies through EPIC, EpicCare Ambulatory, Prelude or other certifications relating to the Ambulatory environment is preferred.

Required Licensure and Certification

• EpicCare Ambulatory Certification - Epic Systems Corporation

Required Language Skills

• Advanced English - Ability to read, write, and speak English

Knowledge Requirements

• Strong computer skills, Interpersonal communication.

Time Type:

Full time

Job Requisition ID:

R-54428

Important information for you to know as you apply:

• The health system is an equal employment opportunity employer.  Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status.  See also Diversity, Equity & Inclusion.

• The health system provides reasonable accommodations to qualified individuals with disabilities.  If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link [email protected].

• Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

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