Access and Engagement Program Supervisor

JOB TITLE: Access and Engagement Program Supervisor 

REPORTS TO: Director of Access and Engagement 

SCHEDULE: Tuesday-Thursday (11:00AM - 7:30PM), Friday (10:00AM - 6:30PM), Saturday (7:30AM - 4:00PM)

LOCATION: Venice, CA 

STATUS: Reimbursement for use 

DRIVER POSITION: Yes [If Yes, see driver policy]  

SALARY: $70,304.00 Annually 

ABOUT US: 

Safe Place for Youth (SPY) is the leading service provider for youth experiencing or at-risk of homelessness in West Los Angeles. Founded in 2011, our agency offers trauma-informed, low barrier programs that support young people in exiting the streets and achieving stability so that they can thrive, not just survive. Our robust continuum of care includes street outreach, drop-in services, health and wellness programming, case management, education and employment services, and housing programs.  

SPY is a unique social impact agency that is committed to overcoming structural barriers to equity, community collaboration, and innovative youth-focused programming. If you have the skills, passion and collaborative spirit, join our growing team of over 80 employees. 

SPY strives to attract and develop individuals who reflect a broad spectrum of diversity, including (but by no means limited to) racial, ethnic, gender identity and socioeconomic dimensions. We believe that inclusion of diverse perspectives is essential to achieving long-term, systemic change. We explicitly seek applications from those who self-identify as coming from historically marginalized populations to enrich and elevate our equity-centered approach to problem-solving. 

ABOUT THE ROLE:  

The Access & Engagement Program Supervisor is a dynamic leadership role that bridges SPY's drop-in Access Center and street-based Outreach & Engagement programs. This position is responsible for overseeing day-to-day operations of the Access Center while also supervising an outreach team conducting street-based services across Service Planning Area 5 (SPA 5). The ideal candidate brings a strong foundation in trauma-informed care, Positive Youth Development, and community outreach, and is passionate about creating safe, empowering spaces for youth experiencing or at-risk of homelessness. 

WHAT YOU’LL DO:

Access Center Operations

• Oversee, grow, and develop Access Center programs using Positive Youth Development and trauma-informed approaches
• Provide oversight of Access Center programming, volunteers, and case management including contracts with Probations, Youth Family Reconnection, and Problem Solving
• Assure high-quality front desk operations and flow 
• Assess and maintain a consistent schedule for engaging, youth-centered programming focused on empowerment, development, and healing arts approaches
•  Lead weekly Restorative Justice meetings and implement a Restorative Justice approach in member accountability
• Manage co-locating Access Center partnerships on site and serve as SPY point of contact for partners
• Manage facility needs and ensure upkeep of the physical Access Center space
• Manage Access Center budgets and resolve administrative problems through data analysis and identifying solutions
• Provide strengths-based supervision for supervisory staff, Access Center teams, outreach support workers, youth liaisons, and interns
• Responsible for day-to-day assignments, onboarding, training, and regular check-ins with direct reports
• Host weekly one-on-one supervision meetings with each team member to provide support and address concerns

Outreach & Engagement

• Conduct street-based outreach on foot and in a company vehicle to transitional-age youth (TAY) experiencing homelessness, including collaborative outreach with partner agencies
• Distribute snack packs, hygiene kits, sleeping bags, tents, and other essential items to youth in need
• Create weekly outreach work plans and schedules covering different cities within SPA 5
• Build and maintain professional relationships with surrounding agencies and community partners supporting individuals experiencing homelessness
• Track and oversee outreach team data in alignment with RHY grant guidelines
• Ensure timely completion of monthly and bi-monthly reports
• Manage and track financial expenses for the outreach program
• Support drop-in and other on-site activities when needed
• Manage all Access Center and outreach data, reports, and contract expectations
• Ensure all data is recorded accurately on a daily basis
• Prepare reports, analyze data, and identify solutions to administrative challenges.
• Other duties to support the organization's mission and goals 

WHAT YOU’LL NEED:  

• Bachelor’s or Master’s degree in Social Work, Psychology, Sociology, or a related field is preferred (not required).
• 2–5 years of experience working in a social service setting with individuals experiencing homelessness or at-risk youth is required. 
• 2–3 years of experience providing direct services and street-based outreach is required. 
• 1–2 years of experience working specifically with youth experiencing homelessness or at risk is required.
• At least 2 years of experience providing or overseeing case management programs is preferred.
• 1–3 years of supervisory or staff management experience is required.
• Demonstrated knowledge of issues impacting homeless youth and familiarity with social service resources is required/preferred.
• Experience with gang intervention and community-based work is a plus.
• Strong understanding of positive youth development, trauma-informed care, de-escalation techniques, and harm reduction models is required.
• Excellent crisis intervention skills.
• Ability to work effectively with diverse populations, including varying races, ethnicities, backgrounds, and sexual orientations, with cultural humility and responsiveness.
• Experience supporting or supervising staff with lived experience (e.g., formerly unhoused or system-involved) is preferred. 

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer.
• Changes in the environment, such as the office or outdoors.
• Physical effort/lifting up to 15-20 pounds at times. 

SPECIAL CONDITIONS:

Mandated Reporting Requirements: The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. 

COVID-19 Vaccination Requirements: In an effort to stem the significant increase in COVID-19 positive tests as a result of the Delta variant, the State Health Officer has issued an order, which went into effect on August 9, 2021, requiring paid and unpaid workers of homeless services organizations to provide proof of vaccination or participate in weekly COVID-19 testing if still not fully vaccinated. Please send proof of vaccination to [email protected]. Failure to provide proof of vaccination. will require the candidate to produce a negative test result within 72 hours of their first day of employment and commit to weekly testing. To request a reasonable accommodation or exemption, please contact HR at [email protected]. It's important to note that these accommodations are limited. 

Driver Positions:

Applicants are required to provide a copy of their valid driver’s license and proof of insurance. Job offers are contingent upon a satisfactory driving record.

For driver positions, driving is an essential job function and cannot be reasonably accommodated, employment may be discontinued.

NOTE: All staff members will be considered introductory employees for the first three months of employment and will not be considered regular employees until the conclusion of this period. SPY reserves the right to extend an employee’s introductory period. In no way does the expiration of this introductory period change the fact that all employees are at-will. It is the supervisor’s responsibility to orient the employee and to communicate the expectations of the supervisor and SPY, as well as to evaluate whether the employee has the necessary level of skill, job knowledge, motivation, and attitude to become a regular member of the SPY staff. New employees are also encouraged to seek guidance and assistance during this period. Employees who fail to demonstrate the expected commitment, performance and attitude may be terminated at any time during the introductory period. However, completion of the introductory period does not change or alter the “at-will” employment status. Employees continue to have the right to terminate their employment/business relationship at any time, with or without cause or notice, and SPY has the same right. The organization, in its sole discretion, may change the job duties, responsibilities and assignments of any position, at any time. 

BENEFITS & PERKS: 

Safe Place for Youth offers a competitive benefit package including comprehensive health coverage, 403b with agency contribution, and vacation/sick time. We also offer unique perks including weekly meditation/mindfulness and professional development opportunities that are tailored to your individual career growth.   

EEO STATEMENT: 

All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. Safe Place for Youth does not discriminate on the basis of any protected status under federal, state, or local law.   

Safe Place for Youth is an equal opportunity employer committed to a diverse and inclusive workforce. In addition, the organization will consider employment-qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.  

Please include references in your application.