Access Control Field Tech Supervisor

Field Technician Supervisor

Location: Houston, TX (On-site with regional travel)

Department: Operations & Field Service

Reports To: CEO

About Multifamily Access Control:

Multifamily Access Control is a fast-growing access control service provider focused on delivering modern, mobile-based entry systems to multifamily communities. As a subsidiary of Gatewise, we bring together innovative technology and field expertise to enhance property security, streamline access, and elevate the resident experience. We’re building a high-performance operations team to scale with demand—and we’re looking for a Field Technician Supervisor to lead our frontline service and installation efforts.

About the Role:

As the Field Technician Supervisor, you’ll lead and support our team of field technicians across installations, service calls, and repairs. You’ll play a key role in ensuring the quality, safety, and efficiency of all fieldwork while serving as a point of contact for both internal teams and external vendors. This is a hands-on leadership role that requires technical knowledge, organizational skills, and experience managing cross-state vendor relationships.

Key Responsibilities:

• Supervise and manage daily activities of field technicians, ensuring timely and high-quality execution of installations, service, and repairs.

• Coordinate job scheduling and technician routing for all projects.

• Perform field visits to support team members, troubleshoot issues, and oversee complex installs.

• Ensure compliance with Texas security regulations and maintain licensing requirements.

• Provide onboarding, technical training, and ongoing mentorship to field staff.

• Collaborate with out-of-state installation and service partners to maintain consistent standards and communication.

• Maintain close communication with customers and property staff during project execution.

• Provide accurate estimates for access control repairs using QuickBooks, in coordination with the operations and accounting teams.

• Enforce safety standards and conduct quality control inspections.

• Work closely with the operations and customer success teams to ensure smooth transitions between departments.

• Use Salesforce to manage job tracking, customer records, and field service coordination.

Qualifications:

• Must hold a valid Texas Private Security License (or be eligible and willing to obtain immediately).

• 5+ years of experience in access control, low-voltage systems, or commercial security systems.

• 5+ years of experience in a supervisory, team lead, or training role.

• Solid knowledge of access control hardware, wiring, controllers, and system configuration.

• Experience working with and managing out-of-state vendors or subcontractors.

• Familiarity with creating estimates, quotes, or invoices using QuickBooks Online.

• Strong communication, leadership, and customer service skills.

• Highly organized with strong problem-solving abilities.

• Valid driver’s license and reliable transportation; travel may be required.

Bonus Points:

• Experience in the multifamily housing industry.

• Familiarity with Gatewise access control systems.

• Bilingual in English/Spanish.

• Experience developing SOPs and technical training materials.

• Proficiency in Salesforce or similar CRM/field management software.