Access Coordinator

SUMMARY

Assists in the coordination of care management services in the community, which enables persons in need to access appropriate long-term care. Coordinates the efforts of formal and informal caregivers on behalf of consumers without personal bias. Performs all duties in a manner that fosters the achievement of the organization’s mission to identify choices and provide services to help people of all ages, abilities and incomes to live at home.

KEY RESPONSIBILITIES

1. Supports the community with the coordination of person-centered services. Assists with monitoring the consumer and the plan of care via telephone contact and/or home visits, hospital admissions and discharges, entitlement eligibility, PCA procedure, home modifications and evictions. 
2. Assists Care Managers with varied tasks including scheduling initial assessments, emergency placement, creation and maintenance of service orders and updating medications and diagnoses through the electronic care management system (CONNEXUS).
3. Assists in completing applications, forms and additional documentation as required. Assists with entitlement and other applications, such as T-19, housing, SNF and transportation. Maintains client records, both active and inactive. Accesses state database to determine consumer eligibility. 
4. Triages client, family and provider contacts with appropriate follow-up, including providing follow-up on behalf of Care Manager and Care Management Team Leader when out of the office. May assist the community with the consumer monitoring processes, both monthly and ongoing.
5. May assist other clerical/administrative personnel in support functions such as checking voicemails, printing out care plans, sorting and distributing mail and research of community resources.
6. Participates in and works effectively as part of an interdisciplinary, self-directed team. Participates on internal committees and agency in-service programs as assigned.
7. Participates in promotion and marketing of CCC services.
8. Assists in the mentoring of new administrative staff as needed.
9. Performs additional related duties as assigned.

COMPETENCIES

• Approachability: Allows adequate time for interactions; creates a supportive communication environment.
• Client Focus: Builds effective relationships with clients, identifies client expectations, tries to see issues from their point of view; offers practical solutions to problems.
• Diversity: Fosters an environment of belonging and inclusion. Values cultural, ethnic, racial and gender diversity. Committed to equity. 
• Ethics & Integrity: Makes decisions and conducts self-consistent with organization principles.
• Listening: Supports speakers and interprets their messages in such a way that effective communication takes place. 
• Organizing: Puts issues, work tasks, paperwork, etc., in a logical fashion.
• Personal Accountability: Accepts responsibility for own actions, including failure. Embraces experiences as learning opportunities and not chances to blame.
• Work Relationships: Builds productive relationships in the workplace to achieve goals.

QUALIFICATIONS

Education

• High School Diploma required; Associate Degree in Health or Human Service preferred

Experience

• For High School graduates, at least two years’ experience in a human service setting preferred.
• For attained Associate Degrees, at least one year experience in a human service setting, or equivalent experience preferred.
• Project management and organizational skills.
• Strong verbal and written communication skills.
• Ability to work with clients, families, providers and other staff.
• Knowledge of community resources preferred.
• Ability to maintain confidentiality of consumer and company information.
• Ability to understand and articulate multiple programs.
• Familiarity with the needs of a geriatric population is preferred.
• Working knowledge of Microsoft Office products.

Other

• Reliable transportation, valid driver’s license and current automobile insurance.
• CCCI Job Code: 6098

Physical Requirements

Physical Activity Approximate Percentage of Time Spent in this Activity

1. Bending 5%
2. Climbing (e.g. stairs) 5%
3. Keyboarding 90%
4. Kneeling 5%
5. Lifting (indicate maximum weight to be lifted) 30 lbs. (small office equipment, files, etc.)
6. Reaching 5%
7. Sitting 55%
8. Standing 20%
9. Using Telephone 90%
10. Walking 20%

Work Environment (a brief description)

Work is performed in various environments including office, client homes, hospitals, nursing homes and other locations. Employees can be exposed to adverse driving conditions and the varying conditions associated with a wide range of home situations.

The physical requirements and description of the work environment are representative of what an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.