Facility

Location

Department

Job Family

Work Shift

Summary

Major Job Functions

The following is a summary of the major essential functions of this job.  The incumbent may perform other duties, both major and minor, that are not mentioned below.  In addition, specific functions may change from time to time:

• Ensure completion of new patient information packet including consents, insurance forms and other clinical documents

• Verify and update computer system with patient demographic and insurance information

• Schedule appointments for follow-up visits and procedures in the computer system

• Determine the appropriate provider, length and time of appointment

• Accurately post charges in the computer system to the proper patient account

• Collect and post payments from patients and prepare patient receipts

• Maintain and responsible for cash drawer (batch) and balances and closes cash drawer

• Answer basic questions about patients’ bills and insurance

• Direct patients to appropriate clinical area

• Close and secure office at the end of shift

• Other duties as assigned

Minimum Qualifications

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

Education and Formal Training: 

• High school diploma or equivalent required

Work Experience: 

• 1 year clerical experience required

• 1 year medical business office or significant public contact experience preferred

Knowledge, Skills, and Abilities Required: 

• Ability to deal with patients under stress

• Good planning and organizational abilities

• Speaking and hearing to converse with the public

• Office equipment skills

Physical Requirements: 

• Ability to see and read printed data and computer screens

• Manual dexterity

• Visual and auditory acuity to collect information

• Verbal communication skills

• Ability to lift, stoop, bend, kneel, reach and sit for extended periods of time

Required Licenses and Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity