Access to Care Scheduler

Fulfill your purpose at CLM: https://www.youtube.com/channel/UC8bCS3JufXrPyr7SgiLrusQ

Center for Life Management (CLM) provides the area's most comprehensive array of outpatient mental healthcare. We offer innovative and evidence-based services that enhance the health and well-being of individuals and families. We partner with local and state-wide organizations to achieve our mission and together build stronger communities and greater awareness for whole health and wellness. 

 The Scheduler plays a pivotal role in coordinating and supporting clinical services to ensure seamless client care across the agency. This position involves managing appointments across various services and serving as a primary client resource for scheduling and treatment information. The Scheduler collaborates closely with clinical teams to align scheduling with protocols, maintains accurate records using electronic health systems, resolves scheduling conflicts proactively, and supports administrative operations to enhance efficiency and continuity of care. Through effective organization and communication, the Scheduler contributes to the smooth operation of clinical services and client satisfaction.

This is a full time, 40 hour per week position based out of our Derry Office and is considered non-exempt in accordance with the Fair Labor Standards Act (FLSA). Schedule will be fully in person during training period and will have the option of some remote work once fully trained and proficient in the position. 

Major Functional Areas and Description of Duties

• Schedule Clinical Appointments: Coordinate and schedule appointments for clients across various clinical services, ensuring efficient resource utilization and clinician time.
• Client Communication: Serve as a primary resource for clients, providing appointment reminders, treatment information, and answering questions about scheduling and insurance coverage.
• Collaboration with Clinical Teams: Work closely with clinical staff to ensure the timely and accurate scheduling of all treatments and appointments, aligning with clinicians' availability and treatment protocols.
• Maintain Accurate Records: Utilize electronic health record systems to maintain accurate and up-to-date records of scheduling activities, documenting all changes, cancellations, and confirmations.
• Problem-Solving and Troubleshooting: Address any scheduling conflicts, cancellations, or issues, and proactively find solutions to minimize disruption to client care and the clinic operations.
• Administrative Support: Provide administrative assistance, including outreach to clients for missed or rescheduled appointments and coordination with staff to prioritize scheduling needs.

Physical Demands and Working Conditions

The majority of the work takes place in an office setting. Manual dexterity is needed to use computers and standard office equipment. The ability to sit for extended periods of time is required. Training is completed in office setting. Once fully trained, work will be a mix of office setting and remote work may so reliable internet and phone access is required.

Benefits

At Center for Life Management, we offer a robust benefits package because caring for our staff is just as important as caring for our clients. Benefits for benefits eligible employees include:

• Comprehensive health insurance (medical, dental, vision)
• Health Reimbursement Arrangement
• Flexible Spending Account
• Paid earned time (3 weeks in year one, caps at 6 weeks)
• Paid holidays (8) with bonus birthday holiday in your birth month
• 403(b) Retirement Savings Plan with 3% company contribution upon 1 year of employment
• Life Insurance paid by company
• Short- and Long-Term Disability paid by company
• Accidental Death and Dismemberment Insurance paid by company
• Employee Assistance Program (EAP), accessible to staff and their natural supports
• Company issued cell phone and laptop as needed for role
• Scholarship for professional advancement
• Mileage reimbursement for applicable positions
• On the job training and continuing education opportunities
• Rewarding and supportive work environment with excellent opportunities for career growth
• Meaningful relationships with your co-workers and the individuals we serve
• Flexible work schedule
• Teamwork, teamwork and more teamwork!

Join CLM and make your career dreams a reality!

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Qualifications and Skills

• High school diploma or equivalent required. 
• Minimum of 1-2 years of experience in scheduling, administrative, or healthcare coordination roles, preferably in a clinical or behavioral health setting.
• Familiarity with insurance verification processes and healthcare scheduling systems.
• Excellent organizational and multitasking skills, with attention to detail.
• Strong computer skills, including Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Ability to communicate effectively and professionally with clients and clinical staff.
• Demonstrated ability to prioritize tasks in a fast-paced environment and maintain professionalism under pressure.
• Ability to work independently and as part of a team.