Accommodations Manager

Description

PCCC VISION

Palomar exists to reach the lost for Christ and pursue spiritual growth through the study of God's Word. As a staff team, we fulfill our mission by creating an uplifting, distraction-free, and Christ-centered camp experience for guests and staff.

We serve our guests through our Core Values: Ready to Serve, Ready to Host, Ready to Give. We build a healthy organizational culture by living according to our Organizational Behaviors: Operate with Kindness/Grace/Respect, Maintain Conversational Integrity, Take Personal Ownership, and Pursue Growth.

POSITION SUMMARY

The main responsibilities include (1) leading and managing the Accommodations Department, in partnership with other departments, to serve and host guests and staff with excellence, (2) coordinating and performing cleaning duties to maintain PCCC in a clean and orderly manner in accordance to the cleaning SOP, (3) coordinating and facilitating activities in a safe and enjoyable way according to the activity SOP, (4) maintaining and replacing the equipment in guest meeting rooms, appliances for the Accommodations Department, and department tools and supplies, and (5) working with the Leadership Team to achieve PCCC’s mission and strategic vision.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Must takepart in the fire evacuation plan for the specific area assigned.
• The employee must accept the lodging from PCCC as a condition of employment in order to carry out responsibilities as outlined in the fire evacuation plan. The employee would not be able to perform this service without the lodging. (It is for the convenience of the employer.)

(1) Leading and managing the Accommodations Department, in partnership with other departments, to serve and host guests and staff with excellence

     a. Prayerfully leads the Accommodations department to serve with excellence in all areas of responsibility. 

     b. Live out PCCC core values and organizational behaviors and help develop them in your team.

     c. Maintains the highest standard available within the budgeted guidelines.

     d. Interviews, trains, and supervises all accommodations personnel. Builds and empowers their team and recommends to the     Lead Director the hiring or dismissal of any employees under their supervision. 

     e. Field supervision for all accommodations staff while reporting needs, concerns, and ideas for success to the Lead Director, as well as providing consistent feedback for direct reports.

     f. Effectively communicates all necessary information to the accommodations staff as well as other department supervisors. 

     g. Works closely with the Guest Services department in coordinating arrivals, departures, and activities to assure guest satisfaction.

     h. Ensures that all guests are greeted, honored and satisfied.

(2) Coordinating and performing cleaning duties to maintain PCCC in a clean and orderly manner in accordance to the cleaning SOP

     a. Ensures that the accommodations team is effectively serving the needs of guests, including both anticipated and last-minute requests as is feasible. 

     b. Maintains overall cleanliness of all guest buildings, as well as accommodations areas, the camp office, dining hall bathrooms, and as directed, staff housing.

     c. Schedules and organizes clean-up & set up crews and associates to provide ready, clean, and distraction-free spaces for guests in a prompt timeframe.

     d. Helps with cleaning to ensure the accommodations team meets standards and deadlines and builds a positive and strong team culture.

(3) Coordinating and facilitating activities in a safe and enjoyable way according to the activity SOP

     a. Oversees all activities (Paintball, Archery, Rifle and Shotguns, etc.) ensuring proper and safe working conditions for all equipment, guests, and staff.

     b. Communicates activity needs to other department supervisors by Tuesday the week before to ensure all activities are fully staffed for guest requests.

     c. Provides field oversight for the efficient operation of guest requested activities, updates all SOPs, and upkeeps activity equipment and gear.

     d. Train and test as a Chief Range Safety Officer and Lifeguard Instructor to train staff in-house and maintain a certified and ready team to run camp activities.

     e. Facilitate activities as needed and cover breaks for all staff running activities.

     f. Reports concerns regarding safety of guests and staff, as well as issues that may warrant discipline, to the Lead Director.

(4) Maintaining and replacing the equipment in guest meeting rooms, appliances for the Accommodations Department, and department tools and supplies.

     a. Maintains all equipment (in accommodations and at activities) in safe-operating, excellent condition, reporting needed repairs to the Maintenance Manager.

     b. Oversees, maintains, and troubleshoots audio/visual equipment and ensures staff are equipped to help with guest audio/visual needs.

     c. Oversees and troubleshoots the WiFi system.

     d. Oversees, purchases, and organizes accommodations inventory according to the budget.

     e. Ensures all storage areas are well-stocked, clean, and tidy.

(5) Working with the Leadership Team to achieve PCCC’s mission and strategic vision

     a. Works cohesively with the Lead Director and other managers as a Leadership Team to achieve PCCC’s mission and strategic vision.

     b. Contributes and engages in Leadership Team meetings including manager’s meetings, strategic planning, and leading staff trainings/meetings.

     c. Performs similar, job related duties and special projects as directed by the Lead Director.

• Keep regular, timely attendance while maintaining a clean, safe and unobstructed workplace.*

* These duties are not exhaustive; with consideration of the job requirements and employee’s skills, this job description may be amended at the discretion of the employee’s immediate supervisor

Requirements

JOB SKILLS AND QUALIFICATIONS

• Demonstrates a personal relationship with God through Jesus Christ, exercising personal faith through consistent daily living in accordance to God’s Word.
• Understands the mission of Palomar Christian Conference Center and is in agreement with its Statement of Faith, and submits all other goals and desires to that main goal.
• Possesses good managerial and interpersonal skills, is self-directed, flexible, reliable, and a good communicator.
• Able to lift a minimum of 50 pounds.
• Able to squat and bend at the waist.
• Able to stand for a minimum of 2 hours at a time.
• Able to perform repetitive motion with hands.
• Possesses excellent verbal and written communication skills.
• Possesses interpersonal skills such as are required to maintain positive relations with both staff and guests.
• Possesses excellent customer service skills and presents a professional appearance and demeanor.
• Possesses strong attention to detail and organization while managing multiple priorities.
• Is proficient in basic Microsoft applications (Windows, Office, etc.)