Account Administrator (North & South Central Region)

We are seeking a detail-oriented and customer-focused Account Administrator to support our sales and account management efforts in the North & South Central Region.

The Account Administrator will play a key role in supporting the regional sales team and ensuring smooth communication and coordination between internal departments and customers. This position requires strong organizational skills, a proactive attitude, and the ability to manage multiple priorities effectively. This role will process routine customer inquiries and standard correspondence on complaints, deliveries, terms, order changes, service, and related matters. Acknowledge orders and advise customers of order substitutions, status, back order, etc.

Essential Duties and Responsibilities

• Process and update sales orders, including any necessary revisions as needed.
• Process Return Merchandise Authorization (RMA) forms for defective or incorrect material.
• Respond to customer inquiries regarding orders, delivery information, and terms and conditions.
• Maintain proactive communication with assigned accounts/customers, including regular updates on order and delivery status.
• Collaborate with internal departments on matters such as the creation of new part numbers. 
• Generate and manage job closing reports to ensure accurate job billing.
• Advise customers in case of back orders or necessity of substitutions.  

• Minimum of a high school diploma or GED
• 2+ years of administrative, account support, or customer service experience.  
• Worked in the construction industry or electrical sales is strongly preferred.
• Technical product aptitude is a plus.
• General understanding of how to read building plans or specifications is a plus.
• Strong written and verbal communication skills.
• Proficient in MS Office Suite (Excel, Work, Outlook) and CRM systems. Working experience with Great Plains software is helpful. 
• Highly organized with attention to detail and accuracy.
• Ability to multi-task and set priorities.
• Ability to work independently and as part of a collaborative team.
• Experience supporting multi-state regions or distributed teams is a plus.

Physical Conditions / Requirements

• No unusual physical requirements. Requires no heavy lifting and nearly all work is performed in a comfortable indoor facility.
• Occasional – Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; involves occasional exposure to demands and pressures from persons other than immediate supervisor.
• Job frequently requires sitting and handling objects with hands.
• Job occasionally requires standing, walking, bending, reaching, talking, hearing, and lifting up to 10 pounds.
• Vision requirements: Ability to see information in print and/or electronically.

As a team member, you will enjoy:

• A GREAT work environment with fun, friendly, knowledgeable and helpful team members.
• Benefits package to support you and your family’s health. From medical, dental, and vision, to flexible spending accounts for both health and dependent care.
• Educational reimbursement to help keep your career updated.
• Save money on tickets to the San Diego Zoo, other amusement parks, movies, indoor skydiving and so much more with our employee discount program.
• Paid time off, holidays, company-matched 401(k) plan and more!