Account Care Specialist Sr

Requisition Number: 100719 

Account Care Specialist Sr.

Location: This is a hybrid opportunity out of our Chandler location.

Insight at a Glance

• 14,000+ engaged teammates globally
• #20 on Fortune’s World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As an Account Care Specialist Sr., you will be responsible for handling the most complex post-sales activities for an assigned group of accounts. We will count on you to deliver exceptional service to both internal and external clients and ensuring a seamless experience for every stakeholder. Along the way, you will get to:

• Partner closely with your assigned pre-sales teams to fully understand and address the needs of each client. You will organize and prioritize incoming account-related requests, providing prompt and accurate responses. Collaborate with various departments to troubleshoot and resolve any issues, maintaining comprehensive account notes to ensure a cohesive client care strategy.
• Take ownership of successfully executing and delivering support for activities which may include managing sales orders, system intake tools, accurate pricing and margin on orders, contract compliance, order processing, customized delivery arrangements, backorders, software licenses, warranty claims, returns, sales concessions, rollout, and special projects. This involves prioritizing incoming requests, researching technical product information, ensuring access to procurement, devoting special attention to detail, and maintaining proactive communication to keep all stakeholders informed.
• Cultivate a deep understanding of each client's needs and expectations, assisting in special projects for clients and our sales teams, identifying system issues or order irregularities, and providing ad hoc status updates as needed.
• Identify, communicate, and implement automation and process optimization by always thinking ahead, championing change, reviewing trends, and aiming to enhance efficiency and the overall client experience, with a strong focus on attention to detail and time management.
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• Minimum of 3-5 years of experience in customer service, order processing, or a related field, with a proven track record of managing complex client relationships.
• Strong English language competency and ability to effectively present information and respond to questions from groups of managers, clients, and other teammates. 
• Strong attention to detail, active listening, asking great questions, problem solving skills, and effective communication organization.
• Aptitude for building relationships and trust with clients as well as internally on cross-functional teams.

What you can expect
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: 

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Chandler || Arizona (US-AZ) || United States (US) || Sales/Business Development || None || US - Chandler,AZ ||