Account Coordinator

Description

About Us:

Unis accelerates logistics success with our Transportation Management System that offers unparalleled control, visibility, and adaptability. Unis strives in elevating our employees and operations toward new heights of excellence. As client’s partner with us, we focus on more than just a business relationship; it's an opportunity to unlock a world of value-added services that will enhance operational standards and elevate success by unifying our clients’ supply chain networks through superior technology, assets, and information services. 

Job Description Purpose and Scope:

   This position will be responsible for being a point of contact for clients and ensuring clients’ programs are executed from?beginning to end. The role will actively participate in maintaining packaging and inventory and finished goods deployments for clients. Additionally, they will manage any issues related to client demands,?and client's specific requirements. 

Responsibilities:

•  Communicate regularly with current clients to manage and resolve any updates and technical support. 
• Communicate with clients?regarding issues or delays in clients’ expectations. 
• Manage internal systems for clients. 
• Engage with internal team to resolve escalated client issues.
• Facilitate client services with operations teams on special projects 
• Provide additional support to other team members as needed. 
• Review customer forecast and/or schedule and ensure required components are ordered and delivered to meet client demand.
• Provide reports to the clients as needed and directed by management. 
• Assist in?accurately managing inventory. 
• Monitor and compare finished goods inventory, utilizing the clients’ systems (if needed); ensuring that lot codes, dates, and quantities are accurate. 
• Review finished goods inventory and executed. deployment planning to meet client shipping schedules and requirements. 
• Communicate shipping and receiving appointments when necessary to appropriate warehouse personnel. 
• Coordinate client owned raw material returns (if needed). 
• Perform other duties as required?by management. 
• Enforce company policies. 

Requirements

Required PPE:

• Safety Vest 
• Safety Glasses 

Skills / Qualifications:

•  Attention to detail to ensure clients receive the correct advice and support. 
• Computer literacy including word processors and spreadsheet software. 
• Customer service hyper focus. 
• Excellent communication skills, including written and oral. 
• Strong organizational and multitasking skills to provide effective support to client accounts. 

Job Competency / Qualifications

Education/ Training:

• High School degree, diploma, or a GED equivalent qualification from an accredited institution. 

Technical Requirements:

• Operate billing software 
• Basic office skills 

Experience:

• Minimum 2 years of experience in a similar position 

DISCLAIMER: EQUAL EMPLOYMENT OPPORTUNITY POLICY

Unis provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. Unis complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Unis expressly prohibits any form of unlawful employee harassment or discrimination based on any of these protected categories. The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned. The scope of the job may change as necessitated by business demands.