Account Coordinator

Job Description
The duties and responsibilities of this position include, but are not limited to:
Assisting customers of US branch with product-related questions by email and in person
Handling claims regarding refunds or exchanges
Processing orders are given over the phone, email, or internal ERP system
Handling communication with customers and vendors to ensure on-time payment
Assisting in coordinating the delivery process to meet guarantees to customers
Managing relationships with customers
Updating internal databases with account information
Liaise with internal teams to ensure proper pre-and post-sales service
Prepare, file, and retrieve sales-related documents such as invoices and PO Status
Assisting all sales related work

Qualification
The following skills and qualifications are required for this position:
Strong communication skills with a problem-solving attitude
Excellent computer skills ( MS Office in particular)
Organizational and time-management skills
Hands-on experience with CRM software
Highly motivated, self-directed, and customer service oriented
Demonstrate strong attention to detail and a sense of urgency
Ability to learn and perform multiple tasks in a fast-paced environment
Ability to work independently as well as in a team environment
Bachelors degree