Account Coordinator

The Account Coordinator serves as the key link between our respiratory care services and referral sources, including hospitals, physicians, and other healthcare providers. This role is responsible for building and maintaining strong relationships with clients, identifying new business opportunities, and ensuring seamless coordination of patient care services. The coordinator will collaborate closely with clinical and operational teams to support patient transitions, promote service offerings, and drive growth within the assigned territory.

Job Type: Non-Exempt, Full-Time 

Job Location: Westville, NJ

• Active licensure as a Respiratory Care Practitioner in the applicable state, with a license in good standing (preferred)
• Valid driver’s license and current automobile insurance
• Current CPR certification (preferred)
• Minimum of 2 years’ experience in home respiratory care (preferred)
• Experience in both adult and pediatric respiratory care (preferred)
• Specialized training in mechanical home ventilation is highly desirable

Job Responsibilities, included but not limited to:

• Develop and maintain relationships with referral sources to generate new patient referrals and expand market presence
• Serve as the primary point of contact for physicians, discharge planners, case managers, and other healthcare professionals
• Educate referral sources on the company’s respiratory services, equipment, and patient care capabilities
• Collaborate with the patients, family members and PromptCare’ s Intake and Sales teams to facilitate patient discharge and coordination of care in the home
• Educates patients and their family members about their therapy and supplies, as well as performing effective respiratory services to patients to facilitate discharge to the home
• Identify and pursue new business opportunities within the assigned territory
• Track referral trends and provide regular reports to leadership
• Evaluates patient experiences for opportunities to improve customer satisfaction
• Provides patients and family members with timely and accurate information and takes appropriate corrective action regarding our services to ensure complete satisfaction
• The ability to initiate and develop good working relationships with patients and family members is essential
• Plans daily events to be as efficient as possible with time management (e.g., minimizes travel time by planning routes ahead of time)
• Ability to properly triage problems in the field in accordance with company standards and other verbal and written training policies
• Follow proper procedures for accurate and timely documentation of patient concerns, and most importantly, take appropriate corrective actions
• Maintains strong knowledge of PromptCare’s Standard Operating Procedures (SOPs) and ensures that they are applied consistently
• Maintains compliance to all applicable laws, regulations and SOPs at all times
• Conducts activities with a mindset of delivering “white glove” service to the patients and family members
• Other duties assigned

Physical Demands  

The physical requirements listed here indicate what an employee must meet to effectively perform this role's essential functions. The employee frequently needs to communicate verbally, listen attentively, and spend prolonged periods sitting at a desk and working on a computer. The role also requires lifting files, opening filing cabinets, and bending or standing as needed. 

Benefits & Perks:

• Comprehensive Medical, Dental, and Vision Package
• 401(k) Plan with Company Match
• Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
• Life Insurance: Standard coverage with optional enhancements
• Employee Assistance Program: Free counseling and coaching sessions
• Emotional Well-being and Work-Life Balance Resources
• Short & Long-Term Disability: Company-paid with optional supplements
• Accidental Death and Dismemberment Insurance
• FSA and HSA: Manage healthcare expenses
• Commuter Spending Programs
• Volunteer and Engagement Opportunities
• Employee Referral Bonuses
• Exclusive Discounts on entertainment, travel, and various other supplemental and cellphone plans

Equal Employment Opportunity

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.