H Contract, a division of Hooker Furnishings Corporation, is currently recruiting an H Contract Account Coordinator to work in our Martinsville, VA office. With over 100 years in business, Hooker Furnishings Corporation is a designer, marketer, and importer of case goods (wood and metal furniture), leather furniture, and fabric-upholstered furniture for the residential, hospitality, and contract markets.
The Position:
We are looking for a detailed orientated candidate with excellent organization and customer service skills to join our team. This customer-focused administrative professional will ideally have previous experience with delivering a high level of service in a fast-paced environment.
Main duties include:
Develop positive relationships and gain in-depth understanding of assigned key customers and sales representatives to ensure that we exceed expectations and achieve the highest level of satisfaction possible
Manage daily processing of all incoming orders for assigned customers
Update and administer any order modifications or special requests as needed
Promptly and professionally respond to incoming phone calls and e-mails from sales reps and customers
Ensure timely responses to inquiries (24 hours or less is the goal), even if additional information is needed. Provide daily follow-up until the issue is fully resolved.
Proactively communicate with assigned customers(s) and sales reps to follow up on outstanding issues to ensure satisfactory resolution. Consult with appropriate internal team as-needed.
Proactively keep customers up to date on fabric, parts, and production delays. Follow up on COM tracking from customers for expedited delivery to keep order on time as per current lead times.
Take appropriate actions to mitigate risk factors related to assigned customers and proactively make recommendations for continuous improvement
Candidates that will be a great fit will:
Winning attitude and willingness to learn
Meticulous attention to detail
Strong decision-making skills and highly self-disciplined
Ability to anticipate problems and develop a plan of action to resolve them
Passion for delivering exceptional service in a fast-paced environment
Strong verbal and written communication skills
Strong organizational and time management skills
Experience with Microsoft Office Suite (Excel, Outlook, and Word). Experience with D365 or another operating system is a plus.
Experience in commercial furniture industry a plus, but not required
Why Join Us:
A company dedicated to fostering a welcoming and supportive workplace where all individuals are valued and respected Competitive compensation and bonus plan
Successful and stable organization for over 100 years
Multinational, global organization with 11 locations in the US and offices in Vietnam and China
A culture that encourages forward-thinking, team-building and creative problem solving
Career development focus including training opportunities and leadership development programs
Tuition reimbursement program
Emphasis on charitable giving and volunteering in our communities
Focus on ESG (Environmental, Social, and Corporate Governance)
Comprehensive medical, dental, vision plans including a generous employer health saving account (HSA) contribution each plan year
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