Account Coordinator, Digital

Account Coordinator, Digital 

What We Need: 

MikeWorldWide (MWW) has an exciting opportunity for an Account Coordinator on the Digital team. This role will play a critical role in managing clients’ social media platforms. The ideal candidate is organized, has a strong attention to detail and exceptional communication skills. 

Note: This is a hybrid position and requires 2 days (in-person) in our New York office. 

Primary Responsibilities: 

• Assist in executing content strategy and managing day-to-day community engagement on client social platforms, largely LinkedIn, but also including Instagram, Threads, YouTube, Facebook, X, TikTok and other emerging platforms as necessary. 
• Help develop and maintain a content calendar, including post drafting, ensuring all social posts are planned with appropriate copy and assets and align with client goals and objectives. 
• Monitor social media channels for relevant conversations and real-time content opportunities to newsjack. 
• Assist in analyzing key metrics to assess content performance and make strategic recommendations. 
• Work with team on reports to measure the effectiveness of campaigns and identify areas for improvement and where to lean in. 
• Collaborate with the team to brainstorm and implement innovative social media and content campaigns. 
• Assist in the development and execution of social media campaigns to drive brand awareness and engagement. 
• Begin to develop effective project management skills and ability to service broader account teams; keep account team abreast of timelines and deadlines. 
• Develop a thorough understanding of clients’ businesses and industries, and the industry issues that directly and indirectly affect the client. 
• Assist with content strategy planning; draft visibility, content and social audits. 
• Continually update manager on progress of activities. 
• Perform ad hoc account management tasks as assigned. 
• Stay up-to-date with digital and social media trends and assist in daily and weekly reporting. 

Requirements/Qualifications + Success Factors: 

• 1 year of experience (post graduation) serving in a full-time social media manager / community management role. 
• Bachelor’s degree in communications, public relations, a related field or in the liberal arts. 
• Superior oral and written communication skills; proofreading and editing ability. 
• Possess strong attention to detail and ability to multitask. 
• Familiarity with CRMs (Sprinklr, Hootsuite, Sprout, etc.). 
• Familiarity with social media listening tools (e.g. Meltwater) is a plus! 
• Maintain a professional, client-ready demeanor and presence; keep a high standard of etiquette in all communications and interactions. 
• Eager, can-do positive attitude with exceptional customer-service orientation. 
• Desire to pursue knowledge and expand professional development. 
• Consistently strive for personal excellence with both client deliverables and within your team, enabling MWW to maintain competitive advantage by providing exceptional value and service.