Account Director

About Klick Health

Meet a different kind of workplace. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. And we’re still growing fast, even after two decades. What does that mean for you? As Klick experiences exponential growth year-over-year, so do the people who help make it happen. Because we’re constantly evolving and changing, we invest in talent early and often, to develop future leaders at all levels. We’re one of the country’s Top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Workplace for Innovators, Best Managed, and Fastest Growing. We know that career paths are seldom simple and straightforward. And that's an asset. If you feel like you'd be a good fit for this role, we encourage you to apply and take the first steps to starting your career journey at Klick!

Job Description

As an Account Director, you’ll join a dynamic team of client services experts to bridge the gap between our valued clients and our internal teams. Your role involves forging strong client relationships, understanding their unique marketing needs, and uncovering  exciting business prospects that align these needs. You’ll then collaborate to craft and implement innovative solutions that drive our clients towards their goals.

What sets Klick apart is the opportunity to collaborate with an inspiring group of individuals who are passionate about their work and committed to supporting each other. At Klick, diversity of skills and expertise thrives, creating a rich tapestry of knowledge and capabilities. We don’t expect you to be flawless from day one; we value your authenticity because it brings a unique perspective to our team. Join us at Klick, where your potential will flourish in an environment that values individuality.

• Collaborate with your team to ensure precise  project execution, guaranteeing adherence to processes and regulatory requirements.
• Meet challenging deadlines while maintaining meticulous attention to detail and a commitment to flawless execution to consistently exceed client expectations.
• Review and manage project budgets with your expert direction to achieve success.
• Collaborate with cross-functional teams in the delivery of launch programs.
• Maintain an action and solution oriented approach at all times.
• Ensure that all communications reflect Klick Health standards and contribute to a positive client experience. 
• Thoroughly grasp clients, industry dynamics, competitors, key drivers, and the evolving business environment.
• Diligently search for opportunities to enhance our clients’ business outcomes, persistently striving to deliver exceptional value.
• Precisely articulate clients’ brand objectives, ensuring they seamlessly integrate into our strategic recommendations.
• Play an integral role in shaping the account plan for each client, contributing valuable insights and strategic direction.

• 6+ years client services experience in the advertising industry.
• 2+ Years pharmaceutical/healthcare advertising experience.
• Comfortable managing between 2-3M in client business.
• Experience participating in brand planning.
• Launch experience is a plus.
• Experience with TV- Broadcast and Production
• Intake of new client opportunities and brief coordination.
• Setup, lead and run client meetings, provide follow-up and recap notes.
• In partnership with Project Management, review and create scopes of work.
• Client Feedback: Gaining clarity on changes/markups and communicating back to internal teams effectively. 
• Maintain and grow client relationships at the Product Manager and Associate Director level.
• Exceptional presentation and communication skills.
• Full understanding of marketing communications and regulations of the pharmaceutical/healthcare industry.
• University degree required, MBA a plus. 

• Travel: As need travel to client, mainly in the US and Canada.
• Valid passport is required.
• Hybrid work environment, two days a week in office required.
• Comfort with and enthusiasm for integrating AI into your work.

Thanks for reading and we look forward to hearing from you!

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Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities.

We’re also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at [email protected] and we will work with you to meet your accessibility needs and ensure you have a positive experience.