Account Director

About Phaedon At Phaedon, we are revolutionizing how companies engage with their audiences and are passionate about sparking participation to drive growth for both our clients and our employees. Phaedon is a data-driven, tech-enabled marketing organization with a breadth of capabilities that go beyond our competitors and redefine traditional industry archetypes. We have a history of delivering game-changing results for notable brands across advanced analytics, loyalty technology and services, marketing communications, and experience transformation to bring intelligent imagination and solve our clients’ biggest business and brand challenges. And every role at Phaedon has an integral part to play in fulfilling this vision. About the Role:     We are seeking an experienced Account Director to join our client services team. In this role, you will lead strategic client relationships, driving growth while ensuring exceptional service delivery and team development.     Essential Duties/Responsibilities:   Serve as the primary senior point of contact for key client accounts, building and maintaining strong relationships at all levels   Lead the strategic direction of accounts, identifying growth opportunities and developing account plans that align with client business objectives and their technology ecosystem   Oversee project planning, execution, and delivery across multiple projects and/or client engagements in conjunction with a Delivery Manager   Manage account profitability, revenue forecasting, and budget adherence   Develop and mentor junior team members, fostering a collaborative and high-performing account team   Translate client needs into action for internal teams, ensuring alignment across departments   Partner with technical teams to ensure loyalty platform solutions (like Tally) are effectively implemented to meet client business objectives   Act as a bridge between client business needs and technical requirements, ensuring loyalty technology solutions deliver to scope and produce measurable ROI   Identify and pursue opportunities for incremental growth within existing accounts   Present strategic recommendations and results to senior client stakeholders   Stay informed of industry trends and competitive landscape relevant to client businesses   Collaborate seamlessly with multidisciplinary teams while demonstrating judgment about when to engage specific expertise from Strategy, Analytics, Creative, Delivery Management, Operations, Product, Development, and QA functions   Facilitate client understanding of Tally's capabilities and other loyalty technology solutions to drive program success   Location:     This role is based out of our office in the Designer’s Guild building in the heart of Minneapolis' North Loop neighborhood.  We embrace a hybrid model with three in-office days per week to ensure a mix of collaboration and flexibility to support our employees' success.     Basic Qualifications:   7+ years of experience in client services, with at least 3 years in a senior account management role   Bachelor's degree in marketing, business, communications, or related field   Demonstrated understanding of loyalty technology infrastructure, data integration requirements, and platform capabilities   Able to grasp technological concepts and articulate them concisely to both technical and non-technical stakeholders   Proven track record of growing and retaining client relationships   Strong leadership abilities with experience managing and developing teams   Excellent communication, presentation, and negotiation skills   Strategic thinking with the ability to develop insight-driven recommendations   Confidently addresses complex issues through transparent dialogue regardless of organizational hierarchy   Financial acumen for managing account profitability and forecasting   Personal Attributes:   Exceptional problem-solving abilities and adaptability in fast-paced environments   Relationship builder who can establish trust and credibility at all levels   Technology-minded with enthusiasm for how platforms drive loyalty program success   Comfortable working at the intersection of marketing strategy and technical implementation   Proactive mindset with the ability to anticipate client needs   Detail-oriented with strong organizational skills   Collaborative team player who can work effectively across departments   Demonstrates a commitment to continuous learning and maintains current knowledge of evolving loyalty marketing trends, consumer behavior patterns, and innovative engagement strategies to inform Phaedon's client solutions   What we Offer:     We value our employees and demonstrate this through our comprehensive benefits offering including medical/dental/vision coverage, comprehensive paid time off, paid holidays, paid parental leave, retirement savings plans, and more.     Pay Range:       The pay range for this position is estimated to be: $110,000- $150,000 per year. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.        Phaedon is an equal opportunity employer, and all employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process.     The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, to equalize peak work periods, or to otherwise balance organizational workload.