Account Director, Global Sales - MICE

About the job

Find Your Shangri-La in Shangri-La.

Our story began in 1971, when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today. 

As we look ahead to new horizons, we invite you to join the world of Shangri-La — shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.

About the Role

As the Account Director, Global Sales – MICE, you will assist in maximising sales - revenue and room-night goals for the company across the North America Source Market, with a strong focus on MEIA hotels.

Key Responsibilities

• Work in co-ordination with the VP Global Sales Americas and Europe to produce the annual strategy plan and group sales budget for the above areas.


• Build a clear plan to achieve the agreed goals and objectives set out in the annual sales plan.


• Handle group requests and follow-ups with our hotel teams.


• Ensure response to all clients ‘enquiries are timely, efficient, and according to the group policies.


• Conduct sales calls and follow up accordingly, supporting ongoing account plans and development.


• Liaise with hotel executives in the co-ordination of their sales visits to the marketplace.


• Assist in organizing trade shows, exhibitions, and sales missions.


• Organize familiarization trips to key hotels for the above markets and take part when necessary.


• Research new sources of business within the MICE segment, working with end users, third parties DMCs, airlines and tourism board partners.

About You

• Proven senior sales leadership experience (minimum 5 years) in a similar role or market.


• Strong industry network with the ability to influence senior stakeholders and drive key partnerships..


• Strong commercial mindset with excellent negotiation and revenue management understanding.


• Data-driven decision maker with a focus on customer value and long-term business impact.


• Collaborative and engaging team player with strong relationship-building capability.


• Professional, driven, and aligned with corporate values, governance, and brand standards.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.


• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.


• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.


• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes. (Click here to learn more about our Data Protection statements.) We appreciate your interest in joining us. Please note that only successful candidates will be contacted.